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Unified Collaboration Services Regional Manager

  • Wymiar czasu: pełny
  • lokalizacja: Warszawa
  • Data ważności oferty: 19.08.2022
Credit Suisse Poland

Miasto: Warszawa
Full-time
Technology

Your field of responsibility

We are seeking a regional Unified Collaborations Service Manager to lead the EMEA region at Credit Suisse. The Service Manager will be an authority and proficient in Unified Collaboration Technologies such as Audio and Video. The candidate will act as the global operations manager for the Video technologies supported at Credit Suisse, including the following technologies: VC, Digital Signage, IPTV and live/on-demand broadcasting solution.

The successful candidate will analyze trends to recommend and implement various solutions to improve the reliability and efficiency of Unified Collaboration services. The role will also assume line management responsibilities for regional staff, including all HR related activities, staff performance management, coaching.

The following responsibilities are critical components of the role performed:

  • Responsible for Level 2 operations for the unified Collaboration Services in the EMEA region
  • Responsible for incident, problem, change and capacity management for supported services
  • Design, gather and analyze operational metrics to consistently improve the service quality and end experience
  • Responsible for pro-active risk management, including end of life risk mitigations
  • Identify and remediate any resiliency gaps that may lead to service interruption if not addressed.
  • Optimize workforce strategies
  • Line management responsibility for the unified collaborations staff in EMEA
  • Manage and prioritize the book of work.

Your future colleagues

You will be working in a global team within the video space. We provide critical services to allow communication across the firm, but also top down to allow senior management to communicate directly to employees. These services have become even more critical during the pandemic. The team is made up of Engineering and Operation colleagues. We are a department which values Diversity and Inclusion (D&I) and is committed to realizing the firm’s D&I ambition which is an integral part of our global cultural values.

Your skills and experience

We are looking for:

  • Experience and knowledge in Video Conferencing, Digital Signage and Webcasting technologies
  • Proven experience in technically guiding teams in productivity driven environment
  • Leadership skills, problem solving, and people management
  • Worked in an infrastructure critical environment and understands how technology adds value to the business
  • Vendor and stakeholders management
  • ITIL framework
  • Dedication to fostering an inclusive culture and value diverse perspectives

Main benefits

  • Private medical care (including mental health support)
  • Life insurance for employees and additional insurance options available for family members
  • Pension plan
  • Charity days
  • Training and development
  • Internal Mobility
  • Wellbeing day (additional day off for your wellbeing)

Other optional

  • Language training course
  • Mentoring
  • Family – nursery and kindergarten funding, gift vouchers for Christmas
  • Health promotion: Multisport card, sporting events and groups within Credit Suisse (skiing trips, football team, running team, tennis training course etc.)
  • Employee discounts on various products and services (event tickets, consumer products, etc.)
  • Relocation package
  • Employee Referral Program
  • Flexible work schedule and hybrid work model (incl. work from home allowance)

Your new employer

Find a new home for your skills, ideas, and ambitions. Credit Suisse offers you the ideal environment to progress your career, attractive benefits and excellent training.

We are a leading wealth manager with strong global investment banking capabilities founded in 1856. Headquartered in Zurich, Switzerland, and with more than 45,000 employees from over 150 nations, we are always looking for motivated individuals to help us shape the future for our clients.

Credit Suisse is committed to providing equal employment opportunities, regardless of ethnicity, nationality, gender, sexual orientation, gender identity, religion, age, civil partnership, marital or family status, pregnancy, disability or any other status that is protected as a matter of local law.

Credit Suisse is an equal opportunity employer. Welcoming diversity gives us a competitive advantage in the global marketplace and drives our success. We are committed to building a culture of inclusion with a deep sense of belonging for all of us. We will consider flexible working opportunities where possible. Our bank provides reasonable accommodations to qualified individuals with disabilities, as well as those with other needs or beliefs as may be protected under applicable local law. If you require assistance during the recruitment process, please let your recruiter know.

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