Technical Service Business Partner

Location: Warsaw, PL
Company: AkzoNobel

We’ve been pioneering a world of possibilities to bring surfaces to life for well over 200 years. As experts in making coatings, there’s a good chance you’re only ever a few meters away from one of our products. Our world class portfolio of brands – including Dulux, International, Sikkens and Interpon – is trusted by customers around the globe. We’re active in more than 150 countries and have set our sights on becoming the global industry leader. It’s what you’d expect from the most sustainable paints company, which has been inventing the future for more than two centuries.

Responsibilities:

• Provide total technical support to customers: conducting demonstrations of products, delivering training on the use and application of the company products.
• Attend the testing process as well as the implementation of new products and technologies.
• Develop and maintains relationships with customer technical staff, in order to keep and to extend the business.
• Problem solving, analysing product-related issues, including on-site analysis and audits.
• Manage complex customer complaints.
• Gather customer needs and requirements in cooperation with Sales & Marketing to help build the customer strategy plans.
• Monitor competitive activities at customers’ facilities.
• Deliver periodical progress reports, collect information regarding trends within the market and provide recommendations regarding the improvements in the approach to the market.
• Promote the positive company reputation and develops long-term relations with customers.

Requirements:

• Minimum Bachelor’s Degree in chemical engineering or related field.
• Knowledge of the paints and coatings industry (especially for metal) .
• Minimum 3-year work experience in a technical services environment.
• Ability to assess situations and issues and proactively advise on solutions.
• Customer and commercially oriented attitude.
• Demonstrable stakeholders’ management skills.
• High communication and presentation skills.
• Ability to work independently, proactivity.
• Fluency in Polish and English.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.

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