Technical Consulting Engineer – Application Support

Technical Consulting Engineer – Application Support

LOCATION:
Krakow, Poland

AREA OF INTEREST
Customer Experience

JOB TYPE
Professional

TECHNOLOGY INTEREST
Networking

JOB ID
1356623

What You Will Do

As a Technical Support Engineer will be the point of contact for all assigned Accounts/Products/Tools.

Main responsibilities:

• Diagnose and fix known technical problems for the given set of tools/products supported for the region or accounts.
• Point-of-Contact/Partner for internal teams.
• Need to be flexible to work on other platforms than their area of expertise, open to learn new technologies.

Who You Will Work With

Cisco Customer Experience (CX) organization is transforming the future of the world’s networks through advanced software development. Our software products and technology are behind many of the world’s most innovative businesses, leading Cisco’s growth in multiple markets. CX develops products that leverage technologies from leading-edge capabilities like big data, analytics, virtualization, the Inter-Cloud, and security. Pioneering agile methodology, CX is building a customer-centric culture with self-contained and motivated teams that have clear visibility to our customers. CX achieves this market responsiveness in lockstep with product management teams – constantly aligning, prioritizing and accelerating go-to-market strategies aimed at making Cisco the #1 IT Leader.

The CX Support team seeks strong technical support engineers. Are you a good problem solver? Are you passionate about delivering solutions and solving issues? You will be the front line for new software and platform support.

Who You Are

Minimum Qualifications

• BE/BTech/MCA/MSc;
• 2+ years of relevant experience in Unix/ Linux system administration.
• Experience with VMware
• CCNA level networking knowledge
• Good communication skills in English – written & oral
• Scripting Knowledge – good to have
• Good analytical and problem-solving skills, with the ability to establish and maintain confidence and take ownership of issues
• Active listening skills, and ability to think creatively, and innovate
• Excellent team work skills

Why Cisco

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference. Here’s how we do it.

We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re “old” (36 years strong!) and only about hardware, but we’re also a software company. And a security company. An AI/Machine Learning company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do – you can’t put us in a box!

But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, we give our egos a break and we give of ourselves (because giving back is built into our DNA.) We take accountability, we take bold steps, and we take difference to heart. Because without diversity of thought and a commitment to equality for all, there is no moving forward.

So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool.

Prosimy powołaj się na portal Mamo Pracuj składając aplikację

W Cisco wierzymy w potęgę technologii i możliwości jakie daje ona organizacjom na całym świecie, a naszym celem jest tworzenie inkluzywnej przyszłość dla wszystkich. Zatrudniamy obecnie 80 tys. pracowników w 95 krajach, w tym 2,5 tys. w Polsce, a nasze...