Strategic Cloud Engineer, Contact Center AI

Google
Kraków, Poland; Warsaw, Poland; Wrocław, Poland.
Mid

Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Kraków, Poland; Warsaw, Poland; Wrocław, Poland.

Minimum qualifications:

• Experience building Machine Learning or Data Science solutions.
• Experience writing software (e.g., Python, Java, C++) and SQL.
• Experience with AI, Machine Learning, MLops, data augmentation, hyperparameters tuning, error analysis, and performance auditing.
• Experience managing client technical issues, partnering with Engineering, Sales, and services teams.

Preferred qualifications:

• Bachelor’s degree in Computer Science, Mathematics, a related technical field, or equivalent practical experience.
• Experience with core Data Science techniques and Engineering, preferably across contact centre clients.
• Experience working with Generative AI, recommendation engines, data pipelines, or distributed machine learning.
• Experience with data analytics, data visualization techniques and software, and deep learning frameworks.
• Experience in software development, professional services, solution engineering, technical consulting, architecting, and rolling out new technology and solution initiatives.
• Knowledge of data warehousing concepts, including data warehouse technical architectures, infrastructure components, ETL/ELT, and reporting/analytic tools and environments.

About the job

The Google Cloud Platform team helps customers transform and build what’s next for their business — all with technology built in the cloud. Our products are engineered for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.

As a Contact Centre Strategic Cloud Engineer, you will play a key role in ensuring that strategic customers have the best experience moving to the Google Cloud Machine Learning/Artificial Intelligence suite of products. You will help customers to operationalize ML models on the Google Cloud Platform and use AI driven solutions available on GCP.

In this role, you will work on migrations and transformational projects, to optimize for scale and troubleshoot potential issues. You will design and implement solutions for customer use cases, leveraging core Google products, work with customers to identify opportunities to transform their business with AI, travel to customer sites to deploy solutions, and deliver workshops designed to educate and empower customers to realize the full potential of Google Cloud. You will have access to Google’s technology to monitor application performance, debug and troubleshoot product code, and address customer and partner needs.

Google Cloud accelerates organizations’ ability to digitally transform their business with the best infrastructure, platform, industry solutions and expertise. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology – all on the cleanest cloud in the industry. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Responsibilities

• Deliver effective big data and machine learning solutions and solve complex technical customer issues.
• Deliver advanced AI, ML or Data Cloud solutions to contact centres.
• Act as a trusted technical advisor to Google’s most strategic customers.
• Identify new product features and feature gaps, provide guidance on existing product issues, and collaborate with Product Managers and Engineers to influence the roadmap of Google Cloud Platform.
• Deliver best practices recommendations, tutorials, blog articles, and technical presentations adapting to different levels of key business and technical stakeholders.

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Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles.

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