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Service Portfolio Solution Architect #217878

  • Wymiar czasu: pełny
  • lokalizacja: Warszawa
  • Data ważności oferty: 08.01.2023
Credit Suisse Poland

Poland-Warsaw
Full-time (FT)
Technology
Job ID 217878

Your field of responsibility

An outstanding opportunity to join us as a Service Portfolio Solution Architect in our Service Digitalization team. In this role, you will support the definition and delivery of the Digital Service Portfolio and Strategic Portfolio Management in ServiceNow, along and its integrations. You will also play a key role in the rework and migration of the platform away from its current heavy customization to OOB and Common Service Data Model aligned solutions. In scope for the role will be Service Portfolio, Service Catalog, defining the service dependency view, Demand Management and ITBM, Service Level Management as well as its integrations internal and external.

In this role, you will produce reports for senior management on monthly and quarterly basis. You consolidate and analyze input data from different systems and business areas. You ensure the completeness and accuracy of the reports as well as on-time delivery. You identify weaknesses in controls and processes and have an opportunity to demonstrate your talents by proposing and implementing new solutions. You innovate with various business partners including IT in order to ensure long-term sustainability and compliance.

Your future colleagues

Solution Digitalization is a globally dispersed team that sits within Enterprise Technology & Solution Architecture. The team collaborates with stakeholders/ business partners across all areas of IT to define and design services and service offerings, create consumption channels for technology offerings, provide the service portal and its mobile version, as well as own and support the service portfolio, service catalog, demand management and project/program management capabilities. All individuals in the team are highly experienced and work collaboratively in an agile approach. Global team calls help to reinforce this team culture.

As such we would be happy to hear from candidates that may require flexibility in their working regime, adaptations to perform their role, or those looking for potential job share opportunities. We are a department which values Diversity and Inclusion (D&I) and is committed to realizing the firm’s D&I ambition which is an integral part of our global cultural values.

Your skills and experience

We are looking for:

Essentials Skills and Qualifications:

  • 4 years’ experience as IT/Technical Analyst, Solution Architect, Developer with direct business exposure or equivalent role, within an IT organization working in an international environment
  • Demonstrable ServiceNow Admin experience
  • Prior experience in implementation one or more of Service Portfolio, Demand management or Program/Project Management in ServiceNow
  • Prior experience in implementation of ITSM solutions in ServiceNow
  • Detailed understanding of ITIL practices
  • Strong analytical skills, including a thorough understanding of how to interpret customer business needs and translate them into requirements functional specifications and solution designs
  • Strong 360 degree stakeholder management, with the ability to manage competing solutions proposals and interest groups
  • Experience in data migration / data analysis
  • Practical usage of MS Office applications (especially Excel)
  • Outstanding written and verbal communication skills in English
  • Information Technology background, preferably within IT infrastructure area
  • Positive approach to challenges and ability to work within tight deadlines. Can do attitude

Desired Skills and Qualifications:

  • Detailed understanding of ServiceNow CMDB and data models
  • Previous experience working with/within AGILE teams, in particular SCRUM
  • Practical usage of Atlassian Jira/Confluence for requirements gathering and documenting
  • Experience in global project delivery providing analysis and solutions that supports successful project delivery in a matrix environment
  • Understanding of ITILv4 and IT4IT
  • Basics of JavaScript (incl. ServiceNow classes) programming language (understand code)
  • Experience with ServiceNow Automated Testing Framework,
  • Experience in testing and test management
  • Advanced Excel and Power Point
  • Experience in IT Service Management and / or IT Service Transformation
  • Dedication to fostering an inclusive culture and value diverse perspectives

Main benefits

  • Private medical care (including mental health support)
  • Life insurance for employees and additional insurance options available for family members
  • Pension plan
  • Charity days
  • Training and development
  • Internal Mobility
  • Wellbeing day (additional day off for your wellbeing)

Other optional

  • Language training course
  • Mentoring
  • Family – nursery and kindergarten funding, gift vouchers for Christmas
  • Health promotion: Multisport card, sporting events and groups within Credit Suisse (skiing trips, football team, running team, tennis training course etc.)
  • Employee discounts on various products and services (event tickets, consumer products, etc.)
  • Relocation package
  • Employee Referral Program
  • Flexible work schedule and hybrid work model (incl. work from home allowance)

Your new employer

Find a new home for your skills, ideas, and ambitions. Credit Suisse offers you the ideal environment to progress your career, attractive benefits and excellent training.

We are a leading wealth manager with strong global investment banking capabilities founded in 1856. Headquartered in Zurich, Switzerland, and with more than 45,000 employees from over 150 nations, we are always looking for motivated individuals to help us shape the future for our clients.

Credit Suisse is committed to providing equal employment opportunities, regardless of ethnicity, nationality, gender, sexual orientation, gender identity, religion, age, civil partnership, marital or family status, pregnancy, disability or any other status that is protected as a matter of local law.

Credit Suisse is an equal opportunity employer. Welcoming diversity gives us a competitive advantage in the global marketplace and drives our success. We are committed to building a culture of inclusion with a deep sense of belonging for all of us. We will consider flexible working opportunities where possible. Our bank provides reasonable accommodations to qualified individuals with disabilities, as well as those with other needs or beliefs as may be protected under applicable local law. If you require assistance during the recruitment process, please let your recruiter know.

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