Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.
We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work.
The pandemic has highlighted how important telecoms networks are to society. Nokia’s Network Infrastructure group is at the heart of a revolution to bring more and faster network capacity to people worldwide through our ambition, innovation, and technical expertise.
Our Fixed Networks (FN) business group provides an array of “gigabit to the home” solutions to deliver data access to our communication service provider (CSP) customers. This includes Fiber-to-the-home (FTTH) as well as 5G fixed wireless access (FWA), xDSL and cable upgrades. We build solutions that don’t stop at the home but also bring that gigabit experience into the home using our meshed Wi-Fi solution.
One of services which we are providing is Network Build Control Management (NBCM) service that brings the expertise and best practices in managing the roll-out of an FTTx network on behalf of Nokia customers. The NBCM service employs centralized management from a dedicated control management center, known as “Network Build Service Centre (SC)” that is staffed by trained personnel who provide support to field technicians and other parties to ensure the timely completion and acceptance of all necessary tasks. The purpose of this centralized control center is to effectively manage and coordinate the network build on behalf of the operator to achieve an efficient network build.
Fixed Networks Professional Services (FN-PS) Business Unit is looking for Service Delivery Manager for NBCM Service Center team. With this assignment you will be responsible for daily managing SC team, SLA’s and project deliverables, monitoring team performance and constantly improve processes.
A service delivery manager’s role focuses on keeping clients satisfied with the company’s services through managing projects, fixing any reliability issues, tracking service metrics, managing budget and helping lead the professionals responsible for getting services delivered to clients. The SDM will work within the GNEIC Service Center and will be responsible for the management of multiple Home Connection and Activation projects and ensure that these are delivered on time. A key part of this role is the proactive management and interfacing with Service Center Team. She or he will need to make sure that the proper connections schedule delivery will be created via appropriate contact with end-customers. If any connection and activation orders are falling behind schedule the SDM is responsible in the second instance to identify and manage corrective actions. Service Delivery Manager will manage the group of dedicated Service Center personnel that carry end to end responsibility for the connections and corresponding support.
As part of our team, you will:
Nokia offers flexible and hybrid working schemes, continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.
Nokia has received the following recognitions for its commitment to inclusion & equality:
At Nokia, we act inclusively and respect the uniqueness of people.
Nokia’s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.
We are committed to a culture of inclusion built upon our core value of respect.
Join us and be part of a company where you will feel included and empowered to succeed.