Czego szukasz
Oferty pracy

Service Delivery Manager

  • Wymiar czasu: pełny
  • lokalizacja: Bydgoszcz
  • Data ważności oferty: 22.12.2022
Nokia Solutions and Networks

Come create the technology that helps the world act together

Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.
We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work.

The team you’ll be part of

The pandemic has highlighted how important telecoms networks are to society. Nokia’s Network Infrastructure group is at the heart of a revolution to bring more and faster network capacity to people worldwide through our ambition, innovation, and technical expertise.

Our Fixed Networks (FN) business group provides an array of “gigabit to the home” solutions to deliver data access to our communication service provider (CSP) customers. This includes Fiber-to-the-home (FTTH) as well as 5G fixed wireless access (FWA), xDSL and cable upgrades. We build solutions that don’t stop at the home but also bring that gigabit experience into the home using our meshed Wi-Fi solution.

One of services which we are providing is Network Build Control Management (NBCM) service that brings the expertise and best practices in managing the roll-out of an FTTx network on behalf of Nokia customers. The NBCM service employs centralized management from a dedicated control management center, known as “Network Build Service Centre (SC)” that is staffed by trained personnel who provide support to field technicians and other parties to ensure the timely completion and acceptance of all necessary tasks. The purpose of this centralized control center is to effectively manage and coordinate the network build on behalf of the operator to achieve an efficient network build.

Fixed Networks Professional Services (FN-PS) Business Unit is looking for Service Delivery Manager for NBCM Service Center team. With this assignment you will be responsible for daily managing SC team, SLA’s and project deliverables, monitoring team performance and constantly improve processes.

What you will learn and contribute to

A service delivery manager’s role focuses on keeping clients satisfied with the company’s services through managing projects, fixing any reliability issues, tracking service metrics, managing budget and helping lead the professionals responsible for getting services delivered to clients. The SDM will work within the GNEIC Service Center and will be responsible for the management of multiple Home Connection and Activation projects and ensure that these are delivered on time. A key part of this role is the proactive management and interfacing with Service Center Team. She or he will need to make sure that the proper connections schedule delivery will be created via appropriate contact with end-customers. If any connection and activation orders are falling behind schedule the SDM is responsible in the second instance to identify and manage corrective actions. Service Delivery Manager will manage the group of dedicated Service Center personnel that carry end to end responsibility for the connections and corresponding support.

Are you passionate about solving problems?

As part of our team, you will:

  • Manage the team to connect and activate end-customers within the agreed SLA
  • Communicate with TPM, PM and other functions on the progression of orders
  • Build and maintain the connection schedules
  • Be a second instance for carrying out root cause analysis of any order that had to be aborted, re-scheduled or failed SLA agreements and provide remedial
  • actions to support connection and activation activities including proposal of process change or highlighting additional training requirements
  • Review of order planning and status reports through working consultatively with TMP and other individuals across multiple functions

Key Accountabilities:

  • End to end delivery responsibility for connections and activations by Service Center
  • Management of SC team members
  • Focusing on maintaining good relationships with customer and improving the company’s services to keep them satisfied
  • Monitoring of all active orders allocated to the SC
  • Management of orders that have fallen behind schedule or out of agreed SLA
  • Provision of Connection and Activation Management weekly reports

Your skills and experience

We are looking people experienced in:

  • Managing the delivery / operations projects
  • Using task driven workflow management toolsets
  • Management of virtual teams spread across multiple countries
  • Telecommunications industry
  • People and process management

Key skills:

  • Fluent Polish and English (written and spoken)
  • Outgoing problem solver with customer service and management experience
  • Good interpersonal and communication skills
  • Ability to work, take risk and decisions under time pressure
  • Excellent documentation and management skills
  • Excellent communication skills verbal & written
  • Negotiation skills

It would be nice if you also had:

  • One of Project Management certificate
  • Science Degree or equivalent
  • Track record of project management delivery in a telecom environment

What we offer

Nokia offers flexible and hybrid working schemes, continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

Nokia is committed to inclusion and is an equal opportunity employer

Nokia has received the following recognitions for its commitment to inclusion & equality:

  • One of the World’s Most Ethical Companies by Ethisphere
  • Gender-Equality Index by Bloomberg
  • Workplace Pride Global Benchmark
  • LGBT+ equality & best place to work by HRC Foundation

At Nokia, we act inclusively and respect the uniqueness of people.
Nokia’s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.
We are committed to a culture of inclusion built upon our core value of respect.

Join us and be part of a company where you will feel included and empowered to succeed.

 

Prosimy powołaj się na portal Mamo Pracuj składając aplikację
Jesteśmy przekonani o tym, że różnorodność sprzyja innowacyjności i kreatywności, a kobiety uwielbiają pracować nad nowymi technologiami. Dzięki indywidualnie zaprojektowanej ścieżce kariery na podstawie zainteresowań, kompetencji oraz wcześniejszych doświadczeń zawodowych, każdy pracownik ma możliwość przyczynić się do powstania rozwiązań oraz...

Inne oferty w tym regionie

baza
pracodawców
Pracodawca przyjazny rodzicom

Rekrutują u nas

Reklama