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Senior TAC Support Engineer DC Routing & Switching

  • Wymiar czasu: pełny
  • lokalizacja: Kraków
  • Data ważności oferty: 18.06.2023
Cisco Systems

Senior TAC Support Engineer DC Routing & Switching

LOCATION:
Krakow, Poland

ALTERNATE LOCATION
Poland

AREA OF INTEREST
Customer Experience

JOB TYPE
Professional

TECHNOLOGY INTEREST
*None

JOB ID
1394859

Would you like to be trusted technical authority to Cisco customers and partners?
Be among the first to lay hands on the latest and greatest technologies?
Meet outstanding engineers from different countries and backgrounds?

JOIN TAC Data Center Routing and Switching Team!

TAC’s purpose is to identify and fix problems with Cisco Products, which heavily involves Quality Assurance and feedback for Product and Engineering Teams.

Support engineers in Data Center R&S TAC Team:

  • Troubleshoot and resolve incidents within the scope of various routing protocols, switching technologies, as well as platform related issues on Cisco Nexus switches running in NX-OS mode.
  • Recreate customer technical problems within Cisco’s internal labs. Perform deep troubleshooting, debugging and log analysis.
  • Collaborate with colleagues in other technology teams to help solve issues in network environments.
  • Collaborate with the engineering teams to improve product quality by identifying, submitting and automating the detection of software defects.
  • You will learn the ins and outs of both the software architecture and the forwarding logic of Cisco Nexus Switches, allowing you to swiftly troubleshoot complex data-center networks.

As a Data Center Support Engineer, you should have:

  • Bachelor’s degree in a technical field of study;
  • 3-5 years of relevant experience;
  • Solid knowledge of common routing and switching protocols such as OSPF, BGP, Spanning-tree, Multicast;
  • Strong analytical and troubleshooting skills;
  • Ability to quickly learn new or unfamiliar technology and products using documentation and internal resources and apply that knowledge in real world situations;
  • Ability to work independently, but comfortable working in a team environment.
  • Limited experience with Cisco products isn’t a roadblock. We believe that if an engineer has a solid understanding of the technology and is dedicated, then is fully capable of getting used to the Cisco specific implementation.

It’s not crucial, but we appreciate if you also have:

  • Experience with the Nexus series of switches and NX-OS;
  • Knowledge of VXLAN EVPN, OTV, Fabricpath, MPLS and Segment Routing;
  • Hold a current valid certification (CCNA/CCNP/CCIE and/or Devnet certifications);
  • Basic knowledge of APIs, Linux, Automation.

In TAC DCRS Team:

  • You will get targeted training and mentoring helping you to ramp up your knowledge.
  • The scope of your work is primarily within the Data Center R&S domain; however, you will also be continuously encouraged to expand your competencies, skills and knowledge via participation in trainings and rotations between different teams.
  • As a member of TAC, you will be encouraged and fully supported in achieving your CCIE/Devnet certifications (numerous study materials, dedicated paid study time off, free/unlimited access to a wealth of Cisco’s products and to a worldwide network of 24/7 dedicated internal Cisco Labs).

Working hours: Monday – Friday 8am – 4pm (periodic weekend shifts on Saturday or Sunday 8am – 2pm – with additional monetary and day off compensation).

Cisco is offering a lot of benefits

  • We go Hybrid. You will be able to work from any place within Poland.
  • Work-life balance initiatives: Day4me (additional PTO days), Birthday Day off, wellbeing platform and webinars.
  • Your life and family: Meal Card, Connected Card, Baby Gift Program.
  • Volunteering opportunities: Giving Back Days off (paid days off to devote to charity organizations).
  • Rewards: Discounted Stock, Connected Recognition Program.
  • Your wellbeing: Private medical care, Private life insurance, Social fund Benefit.
  • Referral bonuses for recommending your friends to Cisco.

Watch a video showing the work in Cisco Krakow TAC Team! Cisco Krakow

#CiscoTAC

Message to applicants applying to work in the U.S.:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate’s hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco pays at the standard rate of 1% of incentive target for each 1% revenue attainment against the quota up to 100%. Once performance exceeds 100% quota attainment, incentive rates may increase up to five times the standard rate with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

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