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SAP Operation Manager

  • Wymiar czasu: pełny
  • lokalizacja: Warszawa
  • Data ważności oferty: 10.03.2022
Robert Bosch

SAP Operation Manager

Łopuszańska 95, 02-457 Warszawa, Poland
Full-time
Legal Entity: Robert Bosch Sp. z o.o.

Company Description

At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other.

Job Description
Tasks:

  • Defining and delivering the actions needed to improve the quality of the service and keep it aligned with the business needs
  • Creating transparency in the E2E incident process of SAP incidents to improve support quality and efficiency
  • Defining support processes to be future oriented to support the new hybrid SW structure of Cloud- and On-Premise solutions
  • Preparation of data basis for incident reporting. Analyses of incident messages and identification of relevant measures to ensure their implementation
  • Leading the Service Review Meetings to review the status and quality of the service provided
  • Ensuring sustainable support quality, e.g. by KPIs and including them into SAP Dashboards
  • Reviewing and updating of SLAs with SAP to meet present and future requirements and ensure their compliance
  • Steering SAP related escalations along pre-defined escalation levels, run/manage support related VIP process, incl. management reports
  • Supporting of overall SAP contract Management by steering and administrating of SAP Service Contracts, continuous optimization of contract efficiency
  • Analyzing of relevant KPIs and development of relevant reports (and their continuous improvement)

Qualifications
Profile:

  • Understanding of technical aspects of an application
  • Multiple years of experience in support organization
  • Good organization, time management, decision making and negotiation skills
  • Strong analytical skills and a deep understanding of the overall context of business processes and technologies
  • Good knowledge about general support structures and processes
  • Very good communication skills to moderate & steer meetings and escalations
  • Knowledge of SAP Support Portal and SAP ONE Support applications would be a plus
  • Very good English (basic German understanding is a plus)
  • Degree in technical discipline (Engineering, IT)

Additional Information
Benefits:

  • Contract of employment and a competitive salary (together with annual bonus)
  • Flexible working hours with home office after the pandemic as well
  • Complex environment of working, professional support and possibility to share knowledge and best practices
  • On-going development opportunities in a multinational environment
  • Broad access to professional trainings, conferences and webinars
  • Private medical care and life insurance
  • Sport pass, co-financing lunches, language courses
  • Number of benefits for families (for instance summer camps for kids)
  • Referral Bonus Program
  • Non working days on the 24th and 31st of December

I’m interested

Prosimy powołaj się na portal Mamo Pracuj składając aplikację
W Boschu możesz być sobą. Rozwiązania takie jak elastyczny czas pracy, półkolonie dla dzieci pracowników czy home office pozwolą Ci znaleźć równowagę między karierą a życiem osobistym, niezależnie od tego, jakie wyzwania przed Tobą stoją. U nas work-life balance idzie...

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