Sales Support Associate

Sales Support Associate

JR-121399

Warsaw

Sales

Full time

Equinix is the world’s digital infrastructure company, operating 200+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.

We are a fast-growing global company with 70+ consecutive quarters of growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of nearly 10,000 companies, including 1,800+ networks and 2,900+ cloud and IT service providers in over 26 countries spanning five continents.

A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in multifaceted directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.

Sales Support Associate

Equinix is looking for a hardworking Sales Support Associate to join our Sales Support department.

Being part of the EMEA Sales Support Organisation our mission is to be the single point of contact for all pre-sales related requests and issues. In your role as SSA (Sales Support Associate) you will be acting as a project manager for all pre-sales activities. As a team, we are responsible for supervising and coordinating progress on all opportunity-related requests, such as legal agreements, quotes, and customer signatures. The SSA is responsible for supporting the Sales team on pre-sales system and process changes.

As our SSA, you play a key role in project handling pre-sales activities and you work cross-functionally to solve issues related to quotes, orders, and data. You are the pre-sales operations contact who coordinates tasks seamlessly behind the scenes. You are prioritising multiple deals across the EMEA region ensuring they conform to Equinix standards, making sure the scope and direction of each is on schedule. Additionally, where there is a policy, process tool or system change impacting the customer or Sales, the SSA will make sure they are aware and help them through adoption.

What is the role about?

• Supports and coordinates all pre-sales operational activities for complex customer accounts or multi country deals
• Support Customers and Sales reps with creating, tracking status, and garnering approvals for quotes. You also support for system functionality issues, quote complexity, knowledge/training, and high volume of quotes
• Work with the sales executive to ensure pricing agreements are in place and accurate
• Provide live sales support for all system related questions and be the subject matter expertise for any system or process improvements (e.g., ECO enhancements)
• Validate quoting info provided by customers/ Sales reps for non-standard quotes. Follow up directly with Sales Reps and Sales Engineers on any clarifications or additional info required to accurately generate quote
• Supervise quote request queues and generate quotes related to new orders, amendments, and renewals. Run quote revisions, approvals, pricing ramps, and pricing agreements and contract language as needed
• Ensure any/all non-system-managed approvals are accurately maintained before quotes or other legal documents are released to customers
• Communicate effectively with a variety of departments within Equinix and function well within a team
• Project manage complex deals and renewals by handling cases and engaging cross-functional teams to coordinate requirements
• Coordinate internal processes and streamline collaboration with other departments
• Take ownership of Delegated Opportunity Management for small deals
• Coordinate with quote support and lead all aspects of quote approval process
• Manage and facilitate legal agreement requirements
• Monitor required documents for new customer setup and follows up when needed
• Handle critical issues between Sales Support and other internal groups
• Deliver “refresher trainings” for Sales Reps on processes and policies

Experience Required?

• BA/BS degree or equivalent experience, preferably in computer-related field
• Extensive experience in Project Managing/ Quote Support / Customer Support Organization
• Siebel, Salesforce, Excel expertise is a plus
• Excellent organisational, communication and interpersonal skills, ability to expertly communicate and interact with all levels of internal and external customers
• Strong attention to detail with a high degree of accuracy
• Ability to juggle multiple priorities, handle highly confidential information, and a self-starter attitude
• You have a customer service focus

What we offer

The opportunity to leave your mark in a company that is growing quickly and still manages to keep a pioneer spirit. We offer you a competitive salary in return for your time and drive, sharing your knowledge and experience. You will be offered, a defined contribution pension plan, an annual bonus scheme, but overall an environment where you can thrive, grab opportunities, and enjoy yourself whilst working.

We look forward to meeting you!

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Equinix is the world’s digital infrastructure company, operating 210 data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and...