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Resource Manager, CX Centers

  • Wymiar czasu: pełny
  • lokalizacja: Kraków
  • Data ważności oferty: 01.03.2022
Cisco Systems

Resource Manager, CX Centers

LOCATION:
Krakow, Poland

AREA OF INTEREST
Business Strategy and Operations

JOB TYPE
Professional

TECHNOLOGY INTEREST
*None

JOB ID
1359491

What You Will Do

In this role you will help design the processes for and then execute a Resource Management capability for CX Centers. You will be one of three Resource Managers (one each for AMER, APJC, EMAR) who will interlock with both CX Centers Operations and CX Centers Delivery to ensure skilled resources are deployed efficiently and effectively, aligned to CXC capacity and demand plans.

Responsibilities will include:

  • Comparing the demand coming from the Engines to the supply forecasted in Region
  • Identifying the best source of talent to fulfill demand (up-skill, hire, outsource)
  • Making recommendations to the leadership team
  • Providing hiring forecasts to Join & Connect and/or Vendor Management team
  • Coordinating the process of opening reqs, up-skilling and redeploying internal talent, or requesting vendor ramp up as applicable
  • Continuously managing demand and supply patterns, attrition trends, skills profiles etc. to enable intentional workforce planning and development

Who You’ll Work With:

Candidate will operate efficiently across a global matrixed organization spanning Americas, EMEAR and APJC, both Delivery and Operations, as well as with and other organizations such as Finance, Procurement, Product Management, Sales, and People & Communities.

Who You Are

Strong business and CX knowledge and understanding of IT industry environment and business needs with 3-5 years of experience leading and driving programs, initiatives, teams. Possess strong interpersonal skills (verbal and written) with the ability to present information clearly and succinctly along with the proven ability to be objective through active listening; always tackling for the best outcome for the business. The ideal candidate will be able to navigate between the big picture and the details with speed and agility, be a self-starter not afraid to challenge the status quo or address the tough questions, be creative and innovative, analytical, inquisitive, and capable executing independently and adhering to timelines.

Required skills and experience:

  • Minimum 3-5 years’ experience in project management, business operations, or resource management
  • Working knowledge of CX Centers strongly preferred, with an emphasis on TAC and Professional Services
  • Strong written and verbal communication skills
  • Strong organizational and time-management skills
  • Strong documentation, administrative and engagement skills
  • Ability to build solid working relationships with matrixed team members
  • Demonstrated effective analytical skills and reliable decision-making skills
  • Familiarity with change management and project management methodologies, processes, and tools
  • Experience with maintaining virtual communities, or a willingness to learn
  • Working/proficient knowledge of the MS Office suite with emphasis on Excel and PowerPoint
  • Experience leading cross-functional projects
  • Comfortable presenting findings at the executive level
  • Solid track record showing successful completion of large-scale cross-functional projects

We Are Cisco

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.

We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re “old” (36 years strong) and only about hardware, but we’re also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do – you can’t put us in a box!

But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us!

Prosimy powołaj się na portal Mamo Pracuj składając aplikację
W Cisco wierzymy w potęgę technologii i możliwości jakie daje ona organizacjom na całym świecie, a naszym celem jest tworzenie inkluzywnej przyszłość dla wszystkich. Zatrudniamy obecnie 80 tys. pracowników w 95 krajach, w tym 2,5 tys. w Polsce, a nasze...

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