Reporting 2.0 Specialist
Składowa 35, 90-127 Łódź, Poland
Full-time
Legal Entity: Robert Bosch Sp. z o.o..
Company Description
At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other.
Job Description
Your responsibilities
- Carry out 3rd-level support for all IAM topics of the Robert Bosch GmbH focused on PowerBI based reporting
- Identify, clear and dispatch incidents in the area of Identity/Access Management across platforms while observing the specified quality regulations
- Analyze incidents, identify error causes, transfer to the Robert Bosch-internal Problem Management
- Process/respond to questions/comments in the related support channels (ITIL tools, forum, docupedia, …)
- Support specifying, testing, documenting and reporting new support functionalities
- Identify new support cases, develop solution approaches for them, align with product responsible
Qualifications
Your profile
- Experience of several years in support of complex and distributed enterprise IT solutions including very good ITIL know-how
- Profound know-how in area of Identity Management and Microsoft 365 and PowerBI environment
- General process know-how and ability to make use of it in complex IT environments
- Very good English skills (written and spoken) – additionally good German skills and further language skills an advantage
- Knowing and appreciating agile methods in a dynamic business environment as well as enjoying intercultural cooperation
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W Boschu możesz być sobą. Rozwiązania takie jak elastyczny czas pracy, półkolonie dla dzieci pracowników czy home office pozwolą Ci znaleźć równowagę między karierą a życiem osobistym, niezależnie od tego, jakie wyzwania przed Tobą stoją. U nas work-life balance idzie...