Problem Management Process Consultant
Składowa, 35, Łódź, Poland
Full-time
Legal Entity: Robert Bosch Sp. z o.o.
Company Description
At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other.
Job Description
Tasks:
- Build & Run activities in ITIL Incident and Problem Management Process (e.g. support during tool roll out, customer
- support related to process topics)
- Collect and discuss requirements related to the Incident and Problem Management process
- Coordination of regular meetings within the process team Incident and Problem Management
- Responsibility to create and update process relevant training material (incl. training videos)
- Responsibility to organize and moderate Problem Management trainings
- Support Process Designer during roll-out activities
- Create supportive reports and analysis for the process designer and stakeholder
Qualifications
Profile:
- ITIL solid foundation know-how, ITIL V3 foundation certification preferred.
- ITIL intermediate basic know-how preferred , even with cutting-edge knowledge
- Broad IT know-how in area of IT infrastructure and application
- at least 3 years of experience working with ITIL V3 foundation
- English Skill C1 – Fluent English speaking in both oral and writing
- Moderation Skill – Good intentional cooperation/communication/consultation skill
- Strong agility of self-learning
- Completed studies in the fields of computer science, electrical engineering, physics, mathematics
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W Boschu możesz być sobą. Rozwiązania takie jak elastyczny czas pracy, półkolonie dla dzieci pracowników czy home office pozwolą Ci znaleźć równowagę między karierą a życiem osobistym, niezależnie od tego, jakie wyzwania przed Tobą stoją. U nas work-life balance idzie...