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Problem Management Process Consultant

  • Wymiar czasu: pełny
  • lokalizacja: Łódź
  • Data ważności oferty: 27.10.2022
Robert Bosch

Problem Management Process Consultant

Składowa, 35, Łódź, Poland
Full-time
Legal Entity: Robert Bosch Sp. z o.o.

Company Description

At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other.

Job Description

Tasks:

  • Build & Run activities in ITIL Incident and Problem Management Process (e.g. support during tool roll out, customer
  • support related to process topics)
  • Collect and discuss requirements related to the Incident and Problem Management process
  • Coordination of regular meetings within the process team Incident and Problem Management
  • Responsibility to create and update process relevant training material (incl. training videos)
  • Responsibility to organize and moderate Problem Management trainings
  • Support Process Designer during roll-out activities
  • Create supportive reports and analysis for the process designer and stakeholder

Qualifications

Profile:

  • ITIL solid foundation know-how, ITIL V3 foundation certification preferred.
  • ITIL intermediate basic know-how preferred , even with cutting-edge knowledge
  • Broad IT know-how in area of IT infrastructure and application
  • at least 3 years of experience working with ITIL V3 foundation
  • English Skill C1 – Fluent English speaking in both oral and writing
  • Moderation Skill – Good intentional cooperation/communication/consultation skill
  • Strong agility of self-learning
  • Completed studies in the fields of computer science, electrical engineering, physics, mathematics

Additional Information

Benefits:

We would like to offer you number of amenities for you and your loved ones.

Work #LikeABosch:

  • Contract of employment  and a competitive salary (together with annual bonus)
  • Flexible working hours with home office after the pandemic as well
  • Referral Bonus Program
  • Copyright costs for IT employees
  • Canteen in the office with co-financed lunches

Grow #LikeABosch:

  • Complex environment of working, professional support and possibility to share knowledge and best practices
  • On-going development opportunities in a multinational environment
  • Broad access to professional trainings, conferences and webinars
  • Language courses

Live #LikeABosch:

  • Private medical care and life insurance
  • Multisport card and sports teams
  • Number of benefits for families (for instance summer camps for kids)
  • Non working days on the 24th and 31st of December
  • Discounts for Bosch products

I’m interested

Prosimy powołaj się na portal Mamo Pracuj składając aplikację
W Boschu możesz być sobą. Rozwiązania takie jak elastyczny czas pracy, półkolonie dla dzieci pracowników czy home office pozwolą Ci znaleźć równowagę między karierą a życiem osobistym, niezależnie od tego, jakie wyzwania przed Tobą stoją. U nas work-life balance idzie...

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