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Operations Lead (Salesforce)

  • Wymiar czasu: pełny
  • lokalizacja: Warszawa
  • Data ważności oferty: 09.03.2022
Robert Bosch

Operations Lead (Salesforce)

Łopuszańska 95, 02-457 Warszawa, Poland
Full-time
Legal Entity: Robert Bosch Sp. z o.o.

Company Description

At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other.

Job Description
Tasks:

As IT Operations Lead in the Business Team Mobility Solutions you will be take care of operations and support in an efficient end-to-end approach for selected BBM business units. Your daily responsibilities will include:

  • Collaborating with business team leads, business consultants, solution managers, central support managers and application infrastructure consultants to ensure IT availability of your customers’ business processes.
  • Being responsible for managing the preparation of operations and support, the smooth transition during the design & build phase and the proactive resolution of customer complaints in escalations and task forces by orchestrating relevant stakeholders during the run phase.
  • Engaging in managing the continuous improvement of operations and support levels for your customers and solutions with a strong focus on SAP and supporting management with relevant KPIs.
  • Managing escalations as a problem owner for all „run” aspects of the IT product lifecycle. acts as the „caretaker” for all end-2-end operational issues that occur in the respective GE.
  • Taking responsibility for maintaining the required operational documentation (ITOM, SLA, CMDB, etc.).
  • Suggesting and promoting service and quality improvements on an ongoing basis to continually improve quality and customer satisfaction for the IT-Solutions and Products.
  • Communicating proactively with unit counterparts (GE and CESUM) to provide information on downtimes, maintenance windows, service improvement plans etc.
  • Owning the running interfaces in our solution landscape
  • Providing regular reports on IT – Solution performance and availability.

Qualifications
Profile:

  • Several years in similar contexts, experience in IT services (applications, infrastructure, platforms, digitalization)
  • Salesforce – broad experience of Salesforce implementation and products
  • Infrastructure – General knowledge about all involved layers of a cloud solution (Network, Applications, Interfaces, …)
  • Quality tools – e.g., 8D-Reports
  • Expert knowledge of ITIL processes (Incident-, Problem-, Asset-, Crisis-, Service-, Change-Management, etc.)
  • Good understanding of performance metrics (KPIs, SLAs, OLAs) and business needs
  • Personality: Proactive communication skills
  • Working Practice: Good analytical and problem-solving skills
  • Languages: fluent command of English, German is a plus (not a must)

Additional Information
Benefits:

  • Contract of employment and a competitive salary (together with annual bonus)
  • Flexible working hours with home office after the pandemic as well
  • Complex environment of working, professional support and possibility to share knowledge and best practices
  • On-going development opportunities in a multinational environment
  • Broad access to professional trainings, conferences and webinars
  • Private medical care and life insurance
  • Sport pass, co-financing lunches, language courses
  • Number of benefits for families (for instance summer camps for kids)
  • Referral Bonus Program
  • Non working days on the 24th and 31st of December

I’m interested

Prosimy powołaj się na portal Mamo Pracuj składając aplikację
W Boschu możesz być sobą. Rozwiązania takie jak elastyczny czas pracy, półkolonie dla dzieci pracowników czy home office pozwolą Ci znaleźć równowagę między karierą a życiem osobistym, niezależnie od tego, jakie wyzwania przed Tobą stoją. U nas work-life balance idzie...

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