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Operational Product Owner

  • Wymiar czasu: pełny
  • lokalizacja: Kraków
  • Data ważności oferty: 01.04.2021
zen.com

Operational Product Owner

at ZEN.COM
Kraków

We’re inviting you to work together on a tool that will help customers from all over the world manage their money with zero effort. Join the ZEN team now and change the world of finance for the better. At ZEN you’ll get to work with a lot of exciting new technology.

We’re looking for Operational Product Owner to join our operations team in Cracow, or Rzeszow. If you’re seeking for a challenging projects in a start-up environment with high autonomy and ownership this offer is for you!

Your responsibilities at ZEN will be to:

  • Managing customer service tools (SMS, mailing and CRM tools)
  • Managing priorities of implementation and integration
  • Taking part in implementation and stabilisation of new customer service solutions
  • Parametrisation of implemented solutions
  • Designing user journeys within the operational processes
  • Creating documentation for clients
  • Cooperation with Operations department
  • Creating internal documentation
  • Creating and keeping business documentation of implemented solutions
  • Coordinating integrations, implementations and tests of new features connected with operational topics
  • Cooperation with customer service solution suppliers

We’re looking for people with:

  • At least 3 years of experience in managing operational processes
  • Knowledge of customer service tools (such as Zendesk)
  • Knowledge of mailing tools
  • Familiarity with CRM
  • Good knowledge of English and Polish
  • Familiarity with customer service operational processes
  • Good knowledge of the tools available on the market
  • Knowledge of current trends and operational processes
  • Nice to have: knowledge of integration processes

What we offer:

  • Competitive salary
  • A non-corporate working atmosphere in a professional team focused on common goals
  • The chance to be a part of rapidly growing startup and next success story
  • A knowledgeable, high-achieving, experienced and fun team
  • All the gear you need to be successful
  • Learn how to maintain work/life balance
  • Private medical healthcare
  • Multisport card
  • Life insurance
  • Internal and external trainings

Apply for this Job

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