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Network Engineer – Cisco Collaboration

  • Wymiar czasu: pełny
  • lokalizacja: Kraków
  • Data ważności oferty: 11.02.2024
Cisco Systems

Network Engineer – Cisco Collaboration

LOCATION:
Krakow, Poland

ALTERNATE LOCATION:
anywhere in Poland

AREA OF INTEREST
Customer Experience

JOB TYPE
Professional

TECHNOLOGY INTEREST
Networking

JOB ID
1415288

Please note this posting is to advertise potential job opportunities. This exact role may not be open today, but could open in the near future. When you apply, a Cisco representative may contact you directly if a relevant position opens.

What You Will Do

In this role, you will

  • Help: You will be a trusted technical authority. You will guide your customers in solving complex issues in their systems, solutions or networks. You will deliver a superb experience in a difficult situation. You will collaborate with your customers over e-mail, phone, Webex,
  • You will apply due diligence and prioritization.
  • Learn: Be the first to lay hands on the latest and greatest in the field of software defined, self-orchestrating, self-optimizing networks and solutions technology space. You will get to work on technologies of tomorrow, today!
  • Innovate: We will encourage you to be creative. We will give you freedom to change the way you and the team work.
  • You will collaborate with top talents across Cisco.
  • Share: You will author case studies, troubleshooting guides. You will train junior engineers when you get experienced. You will help others unleash their full potential.
  • Broaden your outlook: You will work with our customers across the globe from different cultural, gender, lingual and technical backgrounds.

Who You’ll Work With

Support Services (aka TAC) in our Customer Experience organization provides second and third level technical support to our customers around the world. We jump in to help when their network or solutions experience hiccups. Are you ready to assist when nobody else knows how to fix the issue?

Various technology teams exist within TAC. Now we are looking to strengthen our Collaboration support team. In Customer Experience (CX), we continuously support our customers in making their customers’ lives better. Do you want to help? We invite you to join us in this endeavor being a part of our family.

Who You Are

Does this sound like you?

  • Problem solver: You enjoy solving technical problems. You are analytical in your approach. You have excellent troubleshooting skills.
  • Empathy: You’re able to keep customers happy and stress levels down during difficult situations. You dream about customer success.
  • Technically sound: Obviously you are an authority in your technology field. Here are the skills we are looking for to add to our support team so if you posses below let us know:
  • Call Control: Cisco Unified Communications Manager
  • Applications: Presence (IM&P) and Cisco Jabber
  • Call control protocols and CUBE (SIP, H.323, MGCP)
  • And/ or Contact Center product suite (UCCE/ ICM, CVP, Finesse)
  • Deep hands-on troubleshooting experience – Log Analysis (SIP/PRT/Wireshark/Http log/Fiddler)
  • CCNA and/or CCNP Collaboration is highly desired
  • Communicate: You have excellent communication skills (in English).
  • Education: You are Bachelor or Master’s in Engineering/ Computer Science or have equivalent experience.
  • Experience in technical support (TAC) or similar job role.

Why Cisco

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.

We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re “old” (36 years strong) and only about hardware, but we’re also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do – you can’t put us in a box!

But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us!

#LI-Hybrid

Message to applicants applying to work in the U.S. and/or Canada:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate’s hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco pays at the standard rate of 1% of incentive target for each 1% revenue attainment against the quota up to 100%. Once performance exceeds 100% quota attainment, incentive rates may increase up to five times the standard rate with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

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