Knowledge Management Analyst #200897

Miasto: Warszawa
Full-time
Technology

Your field of responsibility

An outstanding opportunity to join the Information Technology Service Management (ITSM) team as a Knowledge Management Analyst. A role that offers you the right platform to develop your capabilities in the field of Knowledge Management. Your responsibilities will focus on data analysis, process improvement, Jira creation and management, release support, and end user support concepts that include data flows and analysis, identification of controls and data quality management. At the same time, you will have an opportunity to act as Subject Matter Expert for the Knowledge module and manage close collaboration with Business and IT representatives located globally.

Your future colleagues

As a member of the Knowledge Management team, you will experience an atmosphere where client focus, service excellence and teamwork are at the core of every interaction. In parallel, you will have a chance to explore various options to drive process improvement and leverage Knowledge in multiple Self-Help environments and within the Knowledge module. You will learn more about the ServiceNow platform and how the tool can benefit efficiencies within Credit Suisse IT. Moreover, you will become a part of a team journey to develop and shape the future of Knowledge Management as an asset to all ITSM processes. This role provides an opportunity to be a part of a dynamic environment where pro-activity, hard work and innovation on topics such as operational efficiency is valued and encouraged. We are a department which values Diversity and Inclusion (D&I) and is committed to realizing the firm’s D&I ambition which is an integral part of our global cultural values.

Your skills and experience

We are looking for a candidate who has at least 2 to 3 years of proven experience in data analysis, process improvement in an IT support role, preferably in a global environment and/or within the banking or finance industry. Additionally, we seek a candidate that has the following skills and experience.

• Excellent ability to collaborate effectively across cultures in a global environment
• Proven track record of 2 – 3 years’ experience in a technical support function
• Practical experience and understanding of ITIL v4 framework
• Ability to manage and liaise with the internal IT knowledge partners
• Provide end-to-end support for jira creation, development and release
• Team-spirit and confident professional manner
• Ability to work independently
• Prior Knowledge Management experience (a plus)
• Experience creating workflows
• Knowledge Centered Service (KCS) understanding (a plus)
• Good attention to detail and data/trend analysis
• Experience leading team projects
• Ability to work with Knowledge users and ITSM process groups to leverage Knowledge
• Experience translating user needs assessment to technical requirements via jiras
• Efficiency in MS Office tools; Word, PowerPoint, Excel, Visio
• Outstanding written and verbal communication skills with proficiency in English
• Dedicated to seeking challenges and a natural curiosity in finding solutions to problems
• Degree in Information Technology, Computer Science or related subject; alternatively, an equivalent education/experience in one of these topics
• Dedication to fostering an inclusive culture and value diverse perspectives

Your benefits

• Private medical care
• Life insurance for employees and additional insurance options available for family members
• Pension plan
• Charity days
• Training and development
• Internal Mobility

Other optional

• Language training course
• Mentoring
• Family – nursery and kindergarten funding, gift vouchers for Christmas
• Parking allowance
• Health promotion: Multisport card, sporting events and groups within Credit Suisse (skiing trips, football team, running team, tennis training course etc.)
• Employee discounts on various products and services (event tickets, consumer products, etc.)
• Relocation package
• Employee Referral Program
• Flexible work schedule and working from home (home office)

Your new employer:

Find a new home for your skills, ideas, and ambitions. Credit Suisse offers you the ideal environment to progress your career, attractive benefits and excellent training.

We are a leading wealth manager with strong global investment banking capabilities founded in 1856. Headquartered in Zurich, Switzerland, and with more than 45,000 employees from over 150 nations, we are always looking for motivated individuals to help us shape the future for our clients.

Credit Suisse is committed to providing equal employment opportunities, regardless of ethnicity, nationality, gender, sexual orientation, gender identity, religion, age, civil partnership, marital or family status, pregnancy, disability or any other status that is protected as a matter of local law.

Credit Suisse is an equal opportunity employer. Welcoming diversity gives us a competitive advantage in the global marketplace and drives our success. We are committed to building a culture of inclusion with a deep sense of belonging for all of us. We will consider flexible working opportunities where possible. Our bank provides reasonable accommodations to qualified individuals with disabilities, as well as those with other needs or beliefs as may be protected under applicable local law. If you require assistance during the recruitment process, please let your recruiter know.

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