An outstanding opportunity to join the Information Technology Service Management (ITSM) team as a Knowledge Management Analyst. A role that offers you the right platform to develop your capabilities in the field of Knowledge Management. Your responsibilities will focus on data analysis, process improvement, Jira creation and management, release support, and end user support concepts that include data flows and analysis, identification of controls and data quality management. At the same time, you will have an opportunity to act as Subject Matter Expert for the Knowledge module and manage close collaboration with Business and IT representatives located globally.
As a member of the Knowledge Management team, you will experience an atmosphere where client focus, service excellence and teamwork are at the core of every interaction. In parallel, you will have a chance to explore various options to drive process improvement and leverage Knowledge in multiple Self-Help environments and within the Knowledge module. You will learn more about the ServiceNow platform and how the tool can benefit efficiencies within Credit Suisse IT. Moreover, you will become a part of a team journey to develop and shape the future of Knowledge Management as an asset to all ITSM processes. This role provides an opportunity to be a part of a dynamic environment where pro-activity, hard work and innovation on topics such as operational efficiency is valued and encouraged. We are a department which values Diversity and Inclusion (D&I) and is committed to realizing the firm’s D&I ambition which is an integral part of our global cultural values.
We are looking for a candidate who has at least 2 to 3 years of proven experience in data analysis, process improvement in an IT support role, preferably in a global environment and/or within the banking or finance industry. Additionally, we seek a candidate that has the following skills and experience.
Find a new home for your skills, ideas, and ambitions. Credit Suisse offers you the ideal environment to progress your career, attractive benefits and excellent training.
We are a leading wealth manager with strong global investment banking capabilities founded in 1856. Headquartered in Zurich, Switzerland, and with more than 45,000 employees from over 150 nations, we are always looking for motivated individuals to help us shape the future for our clients.
Credit Suisse is committed to providing equal employment opportunities, regardless of ethnicity, nationality, gender, sexual orientation, gender identity, religion, age, civil partnership, marital or family status, pregnancy, disability or any other status that is protected as a matter of local law.
Credit Suisse is an equal opportunity employer. Welcoming diversity gives us a competitive advantage in the global marketplace and drives our success. We are committed to building a culture of inclusion with a deep sense of belonging for all of us. We will consider flexible working opportunities where possible. Our bank provides reasonable accommodations to qualified individuals with disabilities, as well as those with other needs or beliefs as may be protected under applicable local law. If you require assistance during the recruitment process, please let your recruiter know.
Zamieszczona oferta pracy jest efektem współpracy Fundacji Mamo Pracuj z pracodawcą. Przed aplikacją do firmy samodzielnie sprawdź warunki zatrudnienia.