Czego szukasz
Oferty pracy
To ogłoszenie jest już nieaktualne.
Przejdź do ofert pracy aby zobaczyć inne ogłoszenia.

IT Service Consultant, Salesforce Cloud (Veeva/SFDC)

  • Wymiar czasu: pełny
  • lokalizacja: Poznań
  • Data ważności oferty: 08.04.2017

Requisition ID: WD105660
Position: Full time
Open date: 2017-02-22 09:53
Functional area: IT
Location: Poznań, Poland – Poznan
Required degrees: Bachelors
Relocation: Not Indicated


Basic qualifications:

  • Bachelors degree in IT or Engineering field,
  • Good command of English (both verbal and written),
  • Highly developed problem solving skills, ability to communicate with partners at all levels, extensive interpersonal skills,
  • Application support experience.

Preferred qualifications:

  • SFDC experience,
  • Consumer Goods experience.


We are in process of dynamic development and now we are looking for almost 200 employees to newly created Competence Centres in Poznań. Join us!

GSK is deeply committed to professional and personal development offering employment opportunities across a diverse collection of businesses and geographies. So you’ll flourish in an inspiring environment where personal growth plays a vital part in the changing face of the business. Most of all, you’ll enjoy the sense of purpose that comes from leading change in an industry that touches millions every single day.

Consumer Healthcare IT is a division of GSK that manages well known global brands. Joining CH IT equals double benefit of understanding both the Consumer Goods industry in addition to the Life Science industry. Within Consumer Healthcare IT we support Global applications running on which is the number one vendor for CRM software globally.

New members will be trained of this fast growing cloud technology. We have a number of applications covering Sales and App cloud and a major global application covering Service Cloud that allows consumers to contact GSK via call centers and social media.

As IT Service Consultant you can be responsible for:

  • Delivering service according to agreed SLAs,
  • Maintaining relationship with Markets to handle user problems and drive adoption/utilisation though customer boards, Gembas and communities of practice,
  • Serving as point of contact for service operations with IT Groups, Programmes, Projects and Business teams,
  • Actively managing and communicating Major Incidents,
  • Define, document, agree, monitor, measure, report and review the level of IT services provided,
  • Working with the CC Analyst to measure & communicate service performance,
  • Working with the Service Design & Transition manager to define service requirements and transition new applications or major changes into service operation,
  • Ensuring compliance to all ITMS, PMO & Validation processes across all the Sales Excellence organisation and other Business Unit IT engagements,
  • Managing and remediate Service Risks with GRC,
  • Production environment stability,
  • Driving continuous improvement of the Service maturity, capability and performance.

What we offer:

  • Training and certificates,
  • Supportive atmosphere,
  • English in practice,
  • Remote work,
  • Integration events,
  • Stability of employment,
  • Sport and recreation package,
  • Private medical coverage.

1. As soon as you send us your application our HR team will screen your CV, it will take approximately 1 week after closing date of the job advertisement
2. If your application meets our requirements HR team will present your CV to the hiring managers
3. Within 3 weeks we will invite you for the first phone interview with our recruitment team
4. Within next 2 weeks we will invite you for the interview with manager
5. Just give us few days and we will come back to you with the feedback

If you have any questions, please do not hesitate to contact us: [email protected]

Contact information:

You may apply for this position online by selecting the Apply now button.

Important notice to Employment businesses/ Agencies

GSK does not accept referrals from employment businesses and/or employment agencies in respect of the vacancies posted on this site. All employment businesses/agencies are required to contact GSK’s commercial and general procurement/human resources department to obtain prior written authorization before referring any candidates to GSK. The obtaining of prior written authorization is a condition precedent to any agreement (verbal or written) between the employment business/ agency and GSK. In the absence of such written authorization being obtained any actions undertaken by the employment business/agency shall be deemed to have been performed without the consent or contractual agreement of GSK. GSK shall therefore not be liable for any fees arising from such actions or any fees arising from any referrals by employment businesses/agencies in respect of the vacancies posted on this site.

Prosimy powołaj się na portal Mamo Pracuj składając aplikację

Inne oferty w tym regionie

Zamieszczona oferta pracy jest efektem współpracy Fundacji Mamo Pracuj z pracodawcą. Przed aplikacją do firmy samodzielnie sprawdź warunki zatrudnienia.

Project Manager | Dział Define | Poznań

Wielkopolskie, Poznań
Dwa tygodnie temu
Pracodawca przyjazny rodzicom

Rekrutują u nas