IT Service Consultant, Documentum (R&D)

Requisition ID: WD105679

Position: Full time

Open date: 2017-03-10 15:47

Functional area: IT

Location: Poznan, Poland – Poznan

Required degrees: Bachelors

Relocation: Not Indicated

Basic qualifications:

• Experience supporting IT applications, or IT education,
• Strong verbal and written English communication skills,
• Eagerness, and ability to learn new technologies quickly,
• Desire to develop IT Service Management skills.

Preferred qualifications:

• Knowledge of databases,
• Knowledge of operating systems (Windows/Linux),
• Basic programming or scripting,
• Experience of web applications,
• Experience of service management,
• Knowledge of ITIL,
• Knowledge of document management systems.

Details:

We are in process of dynamic development and now we are looking for almost 200 employees to newly created Competence Centres in Poznań. Join us!

GSK is deeply committed to professional and personal development offering employment opportunities across a diverse collection of businesses and geographies. So you’ll flourish in an inspiring environment where personal growth plays a vital part in the changing face of the business. Most of all, you’ll enjoy the sense of purpose that comes from leading change in an industry that touches millions every day.

We are currently seeking IT Service specialists. As a member of R&D IT you will be responsible for providing support for the Documentum platform. As part of a young, growing team you will learn new technologies, and develop the technical skills, and business knowledge to deliver a world class service to GSK. You will receive training and support in the technologies required for this role.

The Documentum Competency Center provides support, maintenance, and enhancement services to the OpenText Documentum technology platform used widely throughout GSK. The platform hosts more than twenty significant EDM systems used by 100000 users in 90 countries.

We motivate our employees to put our values at the heart of every decision they make through strong leadership, offering individual development opportunities and rewarding employees for how they work as well as what they achieve. We want everyone at GSK feel proud of the work that they do, the company they work for, and the difference they make.

Key responsibilities:

• Providing support for the Documentum platform and applications,
• Problem investigation and working with software vendors support teams,
• Working with business users and system owners around the world,
• Service reporting (SLAs and KPIs),
• Develop the technical and business knowledge for the applications,
• Work with the team to shape and improve the service offered.

What we offer:

• Training and certificates,
• Supportive atmosphere,
• English in practice,
• Integration events,
• Remote work,
• Stability of employment,
• Sport and recreation package,
• Private medical coverage.

1. As soon as you send us your application our HR tem will screen your CV, it will take approximately 1 week after closing date of the job advertisement
2. If your application meets our requirements HR team will present your CV to the hiring managers
3. Within 3 weeks we will invite you for the first phone interview with our recruitment team
4. Within next 2 weeks we will invite you for the interview with manager  
5. Just give us few days and we will come back to you with the feedback

If you have any questions, please do not hesitate to contact us: [email protected]

Contact information:

You may apply for this position online by selecting the Apply now button

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