IT Operations Specialist

At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other.

Join in and feel the difference.

Your responsibilities

You will be part of the team at Bosch that establishes, operates, and constantly develops one of the biggest identity management solutions –  help us to manage more than 500,000 identities on 3,000 applications. The identity management platform is based on the product One Identity Manager and includes approx. 100 servers by now.

In your role as senior operations specialist you will be responsible for ensuring stability and availability of the IDM system. This consists of topics like server management, system monitoring and troubleshooting, deployment activities, scripting/automation.

• You ensure that the platform components like web server, application server, database server, API server etc. are monitored, events are filtered and categorized. Based on playbooks, you take care that the right actions are performed.
• You ensure that the events are monitored via SPLUNK and that the monitoring & alerting solution is always up to date.
• You analyze independently incidents based on SPLUNK monitoring and feedback from the development and support teams. You create and document those incident and problem tickets within the ticket system.  Non-solvable tickets are forwarded.
• You install deployment packages and monitor those new releases in close alignment with the other teams.
• – if new servers are necessary, you set up those servers. You implement new or modify existing configurations.
• You continuously search for improvements / automation possibilities in the area of operations and implement them.
• You proactively share your knowledge.

You actively support projects as well as other team members

• Support for development of specialist concepts for subjects/processes of other technical consultants.
• You support projects in the area of Identity Management like Roll-Out, Identity Lifecycle Management
• Support of support- / onboarding / development teams

Your profile

Personality:

• Strong communication skills, analytical/conceptual thinking, team player, willingness to learn

Working Practice:

• Proactive & independent working, analytical and conceptual thinking, structured, customer-oriented, self-responsible

Experience

• several years of experience in the area of application/infrastructure operations of large and complex Enterprise IT solutions
• practical experience in following: MSSQL databases, Windows Server, distributed server architectures
• practical experience in the area of development: PowerShell, SQL

Advantages like:

• knowledge of data collection/analysis tools like SPLUNK, Networking, Active Directory
• knowledge in the area of Identity & Access Management, e.g. via One Identity Manager are appreciated but not necessary.

KEYWORDS:

• SQL, PowerShell, Splunk, Windows Server, GIT, ALM, Application Operations