IT Operations Lead

At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other.

Tasks: 

• Participate in IT Product/Solution release planning. Oversee impact of IT Product or Service changes and derive respective measures. This includes release planning, versioning, patches, changes of Solution, IT Products and Services.
• Manage escalations as problem owner for all „run” aspects in the lifecycle of the IT-Solutions. Acts as „caretaker” for all end-2-end operation issues arising in the respective solution area
• Monitor availability and performance of our used IT systems and interfaces using AppDynamics or other monitoring tools
• Guarantee proper operations by taking over reoccurring tasks (e.g. analyze notification of our in-house CERT team and coordinate respective actions, SSL certification renewal,..)
• Continuously enhance monitoring capabilities to maximize automation and monitoring quality in respective solution area together with our DevOps
• Coordination and processing of incoming important problem reports from customers, critical tickets and unplanned outages that disrupt ongoing operations.
• Takes responsibility for maintaining required operational documentation (ITOM, SLA, CMDB, etc.).
• Creation and annual reviews of ITOMs (IT Operation Manuals). Coordination of the creation of the support structure, support concept and CMDB settings. Invitation
• and moderation of rule meetings on ITOM, support structure, support concept and CMDB creation with the Solution Manager and DevOps
• Discussion of the expected service management with our customers. Moderating and conducting monthly support meetings to review and improve KPIs.
• Communicates proactively within the organization information connected with downtimes, maintenance windows, service improvement plans etc.

Profile:

• Knowledge of ITIL processes (Incident, Problem, Change Management, etc.)
• Strong technical knowledge and understanding within the Non-SAP domain in
  • modern application architecture (modern web applications using e.g. Angular, Spring, microservices, middleware solutions, web-apis, common communication protocols, logging frameworks,..)
  • infrastructure (Kubernetes, monitoring tools,..)
• Good understanding of performance metrics (KPIs, SLAs, OLAs) and business need
• Experience and good understanding of project execution regarding operational topics
• Knowledge in Service Level Management Process
• Professional and competent appearance, social competency and the ability to convince
• Agile mindset
• Analytical thinking and the competence to design holistic, sustainable solutions
• Bachelor degree in IT or economy
• Proficiency in English, German is a plus

Benefits:

We would like to offer you number of amenities for you and your loved ones.

Work #LikeABosch:

• Contract of employment  and a competitive salary (together with annual bonus)
• Flexible working hours with home office after the pandemic as well
• Referral Bonus Program
• Copyright costs for IT employees
• LunchPass card

Grow #LikeABosch:

• Complex environment of working, professional support and possibility to share knowledge and best practices
• On-going development opportunities in a multinational environment
• Broad access to professional trainings, conferences and webinars
• Language courses

Live #LikeABosch:

• Private medical care and life insurance
• Multisport card and sports teams
• Number of benefits for families (for instance summer camps for kids)
• Non working days on the 24th and 31st of December
• Discounts for Bosch products