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IT Chat Support Agent #211838

  • Wymiar czasu: pełny
  • lokalizacja: Wrocław
  • Data ważności oferty: 13.09.2022
Credit Suisse Poland

Miasto: Wrocław
Full-time
Technology

Your field of responsibility

An outstanding opportunity to join us as Live IT Chat Support Agent and be a part of the team, which provide technical support. Your daily task will include managing incident queue coverage in shift patterns, communicating with End User via Amelia Chat environment, providing them with a dedicated and efficient service, ensuring that customer support tickets are resolved and clearly documenting support issues and all steps performed in SNOW ticketing tool.

Your future colleagues

We are the part of the Bank User Support Services organization, which provides remote technical support to our internal clients. Specialist supports standardized End User devices and systems with a focus on aligning IT services with the needs of business based upon an understanding of ITIL practices. You will be trained in operation and administration of the Credit Suisse tools; this includes SNOW, Amelia Chat, remote assistance tools, request management tools and KMS systems. The position provides exposure to a broad range of IT-related projects and activities. We are a department which values Diversity and Inclusion (D&I) and is committed to realizing the firm’s D&I ambition which is an integral part of our global cultural values.

Your skills and experience

We are looking for:

  • Excellent technical and customer service skills with the ability to learn.
  • Ability to work in a team oriented, customer focused and dynamic environment.
  • Hardworking, result oriented with outstanding communication and problem solving skills.
  • Present ownership of the incident; be able to collaborate with other support organizations to deliver resolution.
  • Dedication to fostering an inclusive culture and value diverse perspectives

Main benefits

  • Private medical care (including mental health support)
  • Life insurance for employees and additional insurance options available for family members
  • Pension plan
  • Charity days
  • Training and development
  • Internal Mobility
  • Wellbeing day (additional day off for your wellbeing)

Other optional

  • Language training course
  • Mentoring
  • Family – nursery and kindergarten funding, gift vouchers for Christmas
  • Health promotion: Multisport card, sporting events and groups within Credit Suisse (skiing trips, football team, running team, tennis training course etc.)
  • Employee discounts on various products and services (event tickets, consumer products, etc.)
  • Relocation package
  • Employee Referral Program
  • Flexible work schedule and hybrid work model (incl. work from home allowance)

Your new employer

Find a new home for your skills, ideas, and ambitions. Credit Suisse offers you the ideal environment to progress your career, attractive benefits and excellent training.

We are a leading wealth manager with strong global investment banking capabilities founded in 1856. Headquartered in Zurich, Switzerland, and with more than 45,000 employees from over 150 nations, we are always looking for motivated individuals to help us shape the future for our clients.

Credit Suisse is committed to providing equal employment opportunities, regardless of ethnicity, nationality, gender, sexual orientation, gender identity, religion, age, civil partnership, marital or family status, pregnancy, disability or any other status that is protected as a matter of local law.

Credit Suisse is an equal opportunity employer. Welcoming diversity gives us a competitive advantage in the global marketplace and drives our success. We are committed to building a culture of inclusion with a deep sense of belonging for all of us. We will consider flexible working opportunities where possible. Our bank provides reasonable accommodations to qualified individuals with disabilities, as well as those with other needs or beliefs as may be protected under applicable local law. If you require assistance during the recruitment process, please let your recruiter know.

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