Identity and Access Management Support Specialist

At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other.

Join in and feel the difference.

Tasks:

• Carry out 3rd-level support for all IAM topics of the  Robert Bosch GmbH focused on One Identity Manager
• Identify, clear  and dispatch incidents in the area of Identity/Access Management across platforms while observing the specified quality regulations
• Analyze incidents in depth, identify error causes, transfer to the Robert Bosch-internal Problem Management
• Process/respond to questions/comments in the related support channels (ITIL tools, forum, docupedia, …)
• Support specifying, testing, documenting and reporting new support functionalities
• Identify new support cases, develop solution approaches for them, align with product responsible

Profile:

• Experience of several years in support of complex and distributed enterprise IT solutions including very good ITIL know-how
• Profound know-how in area of Identity Management and Identity Master Data Management
• General process know-how and ability to make use of it in complex IT environments
• Basic knowledge in software development and database technologies (scripting, SQL, …)
• Very good English skills (written and spoken) – additionally good German skills and further language skills an advantage
• Motivation / open-minded to work in diverse / multicultural / distributed / virtual teams