Business Analysis and Operations Support
Equinix is the world’s digital infrastructure company, operating 245+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.
We are a fast-growing global company with 80 quarters of growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of 10,000+ companies, including 2,000+ networks and 3,000 cloud and IT service providers in 32 countries spanning six continents.
A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success.
The Global Operations Academy, Domain Expert – Customer Operations will play a pivotal role within the newly formed Global Operations Academy (GOA). The successful candidate will be responsible for validating the design, development and oversight of the training programs for our data center operations team worldwide. They will deeply understand data center operations and be a subject matter expert in Field Operations practices and daily processes.
The Global Operations Academy, Domain Expert – Customer Operations will act as the 'Product Owner’ for the training and development curriculum within their area of responsibility.
In this role, the Global Operations Academy, Domain Expert – Customer Operations must collaborate with cross-functional teams to identify training needs and develop solutions that meet those needs. They will define, design, and verify training programs for our global data center operations teams, specifying a standard approach for how we build future IBX Customer Operations staff. They will oversee the training development plan from onboarding through intermediate and advanced proficiency. In this role, they will drive the training consistency required in all learning products and drive global uniformity for Field Operations by evaluating outcomes, and ensuring adoption.
This agile, flexible, service-oriented person must be knowledgeable in many aspects of Equinix Field Operations: processes, policies, procedures, workflows, technical architectures, safety practices, tools, and systems used by our operations workforce globally. The expert must work closely with AMER, APAC, and EMEA regional SMEs to develop globally consistent training and development plans. They must be able to work through differences in current processes to establish new global standards. Together with the Ops Academy learning experts, this person will drive world-class content and development for field staff — from new hire onboarding to advanced technicians and engineers.
Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you need assistance in applying for an open position, you may send an email to [email protected]. Please provide your contact information and let us know how we can assist you.
Zamieszczona oferta pracy jest efektem współpracy Fundacji Mamo Pracuj z pracodawcą. Przed aplikacją do firmy samodzielnie sprawdź warunki zatrudnienia.