Fault Manager

About the project

We are looking for a Fault Manager to lead fault management responsibilities in a SW R&D organization, interacting with other development units. The Fault Manager will be inside an organizational unit consisting of SW development and verification teams for embedded SW projects in radio frequency (RF) domain.

The Fault Manager will be cooperating with R&D teams (Developers and Test engineers), Fault Coordinators, other Fault Managers, Project Managers and Program Managers, in the scope of issues prioritization, symptoms collection and verification of corrections, as well as administration of related tools in accordance with defined Fault Management processes and guidelines.

Responsibilities

• Fault Management activities within own area
• ensure fault handling is executed all over the organization according to Fault management process and according to applicable plans
• fault correction prioritization
• follow-up and reporting of the Fault situation
• responsible for hosting Fault Management meetings to gather status of faults or to share updates regarding FM process and main topics
• ensure that Fault related quality data is consistent and report delivery/milestone status from faults perspective
• contribute in Fault metrics & KPIs definition
• contributes to quality management
• promotes best practice sharing across tribe and squads, contributes to best practice pool of knowledge

Requirements

• BSc or MSc degree in Computer Science, Telecommunications, Software Engineering and / or Project Management
• understanding basics of the Software Development Lifecycle, including incremental models (e.g. agile)
• hands-on experience with fault management/coordination
• problem solving attitude and ability to make decision even in ambiguous situation
• self-reliance and self-discipline
• organizational skills, leadership skills and effective communication skills
• willing to learn new things and discover new ways of doing
• fluent English, both spoken and written

Technologies

• Jira
• Confluence
• PowerBI