Senior Specialists HR Direct

Company & Business Area Description

Originated in 1864, DNV GL operates globally in more than 100 countries with our 15,000 professionals dedicated to helping our customers make the world safer, smarter and greener.

The Global Shared Services (GSS) organization within DNV GL provides high quality, cost effective services and processes within Human Resources, Finance and IT, based on requirements defined by the business areas and Group. GSS also develops central competence for distinct services, projects and development and will support policy, procedures and system implementation on a global, regional, and local level.

Local Unit & Position Description

The Global Centre HR will deliver high quality HR services to European countries; service scope is services that are location independent and/or can be digitalized. Services are rendered in close collaboration with the GSS HR Regional Centres within Europe and Centres of Competence, together developing the Global Shared Service HR function for DNV GL.

We are seeking Senior Specialists HR Direct for our Global Centre HR. Senior Specialists HR Direct will be part of the HR Direct Team responsible for the delivery of day-to-day quality services to Employees and Line Managers across the organization. In addition, they will be responsible for the service delivery for one of the GSS HR Regions in Europe.

Senior Specialists HR Direct will report functionally to the Group Leader- HR Direct and legally to the Head of Section – HR Direct. This is a new position based in Gdynia, Poland.

At the outset you will be engaged on challenging project work in building up the HR Direct Team in Gdynia, further planning and maturing the future concept and service delivery model within HR Direct services, including analysis and planning, process evaluation and design and data knowledge build up.

To succeed in this role you will provide project management skills, co-ordination skills and on the job training for the junior members of the team. You will be a role model for the junior colleagues in HR Direct and actively support service implementation, development and continuous improvement of HR Direct deliveries.

Key Tasks:

• Co-ordinate activities supporting one of our four GSS HR Regions in Europe;
• Communicate effectively both verbally and in written form with employees and managers to understand their queries and respond to them in an efficient manner;
• Provide 1st line support with the highest attention to time and quality standards;
• Actively participate in knowledge transfer into the HR Direct team;
• Train team members within the HR Direct Team – primarily on the job training;
• Contribute to the day-to-day activities of the HR Direct Team;
• Work collaboratively with the team members within the HR Direct Team to share ideas for the continuous improvement of processes in HR Direct
• Contribuute and support HR project activities.

Position Qualifications

• Bachelor’s degree, preferable within HR, Psychology or Business Administration;
• Minimum of 3-4 years of experience within HR;
• Previous work experience in SSC/BPO environment will be a strong asset;
• Excellent English skills – both written and verbal;
• Proven ability to learn and understand software/HR IT systems;
• Additional European language skills would be an advantage.

Characteristics of Successful Employees:

• A caring and respectful team player aligned with the DNV GL company values;
• Excellent communication skills and cultural awareness;
• Strong customer service orientation and problem solving ability;
• Ability to foster positive relationships at all levels of the organization and across multiple locations and countries;
• Attention to detail and deadlines;
• Ability to multi-task;
• Ability to prioritise own workload and manage conflicting deadlines;
• Willing to share knowledge and support others within a team by delivery of on the job training and coaching.

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