An outstanding opportunity to join us in this role where you will be using data to drive and improve KPI’s, SLA’s and OLA’s relevant to our support organisation leveraging tools Alteryx and Tableau.
Ownership of existing reports, providing support for user queries and change requests.
Development of new reports for example license and usage report for AppDynamics monitoring tool
Engagement with wider Credit Suisse reporting teams for consolidation of reports through Credit Suisse portal.
You will be confident talking to users to gather reporting and visualisation requirements, as well as presenting and explaining data back to the users. You will need the ability to work with different data sources for example files, from databases via SQL queries and / or through API’s.
Growth potential – the role has lots of potential to grow, for example becoming an AppDynamics support engineer and/or implementation of SRE principles such as automating resolution of application alerts and manual support tasks.
You will become part of the wider Operations Technology L2 support function. This is a global team located in Raleigh, Pune, Singapore and Poland, providing follow the sun support for 500+ applications. Operations Technology provides support for all areas of securities and cash trade confirmation, matching and settlement, reconciliation of statements and ledgers, asset servicing and reference data. We are a department which values Diversity and Inclusion (D&I) and is committed to realizing the firm’s D&I ambition which is an integral part of our global cultural values.
Listed below are the key skills required to be proficient in this role. They are listed in priority order, it is not essential that you have all the skills listed as some training can be provided.
The following skills are not essential but would be a bonus
Find a new home for your skills, ideas, and ambitions. Credit Suisse offers you the ideal environment to progress your career, attractive benefits and excellent training.
We are a leading wealth manager with strong global investment banking capabilities founded in 1856. Headquartered in Zurich, Switzerland, and with more than 45,000 employees from over 150 nations, we are always looking for motivated individuals to help us shape the future for our clients.
Credit Suisse is committed to providing equal employment opportunities, regardless of ethnicity, nationality, gender, sexual orientation, gender identity, religion, age, civil partnership, marital or family status, pregnancy, disability or any other status that is protected as a matter of local law.
Credit Suisse is an equal opportunity employer. Welcoming diversity gives us a competitive advantage in the global marketplace and drives our success. We are committed to building a culture of inclusion with a deep sense of belonging for all of us. We will consider flexible working opportunities where possible. Our bank provides reasonable accommodations to qualified individuals with disabilities, as well as those with other needs or beliefs as may be protected under applicable local law. If you require assistance during the recruitment process, please let your recruiter know.