Customer Support Ninja

Locations: Wroclaw, Poland

Job ID: 623384BR

Why Kyndryl

Kyndryl is a market leader that thinks and acts like a start-up. We design, build, manage, and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl?

We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers, and our communities. We invest heavily in you – not only through learning, training, and career development, but also through the flexible working practices and stellar benefits that help you grow and progress long-term. And we give back – from planting 90,000 trees in our first 3 months as part of our One Tree Planted initiative to the Corporate Social Responsibility and Environment, Social and Governance practices embedded within everything we do, we are committed to powering human progress in an ethical, sustainable way.

Your Role and Responsibilities

Customer Service Ninja
Start here, go everywhere!

Du sprichst Deutsch? Du magst Technik, und Deine Familie oder Freunde fragen Dich wenn Sie nicht mehr weiter wissen am Computer? Dann bist du bei uns in Kyndryl als CSR mit Deutsch genau richtig. Bewirb Dich jetzt!

Are you ready for a role where your life experience makes a difference?
Do you love how it feels to help someone solve a problem?
Want a chance to see lots of career options up close before you choose your path forward?

Then there’s a good chance you’ll love being a Customer Support Ninja Specialist at Kyndryl.

Being great in this job is less about your resume and more about your personality. We are looking for friendly, helpful, and empathetic people who also have an interest in technology — which we can teach you all about.

As a Customer Support Ninja Specialist, you’re the face and voice of Kyndryl, helping customers solve their problems every day. If you’ve been wanting to get into IT but don’t have tech experience, this could be your gateway.

Your Role and Responsibilities

It’s a fun and fast-paced role where you’ll start learning and contributing right away. The first weeks, you learn the ropes and get set up with one client on production. Soon, you’ll be multi-tasking and providing interactive solutions (chat, email, MS Teams) while treating our customers to concierge-level care.

This is a true “start here, go anywhere” opportunity. You definitely won’t be bored! As you get a close-up look at a wide variety of Kyndryl job roles, you can choose your career path.

Many have moved up to IT support next levels. Others go on to further education/certifications and more senior or technical roles.

This is also an idea role for students or others looking for a flexible schedule. Work weekends, nights, evenings. Work from home or from the office. Be available 24/7 or not. It’s perfect for planning your future and putting that plan into action.

Kyndryl Poland are proud to be certified last year by “Mamo Pracuj” foundation as Parents Friendly Employer. In joining Kyndryl Poland you will work for a diverse company that invests in your future and join a team culture that amplifies learning, and development agility.

Plus, we offer many other cultural and environmental benefits to our employees. From an agile office space with games room, to team dinners and seasonal gifts. As well as Charity, ESG initiatives and focus groups, where our employees co-create our new company culture strongly based on their personal feedback and sentiments.

Our employees enjoy varying other options too: utilizing our Employee Assistance Program (with online consultants in law, tax, life events, psychology); opting in for the Retirement pension plan; using their company mobile for private use; and we have a Cafeteria platform, with Kyndryl benefits points.

Obviously, you can also take advantage of other great offerings:

• Private health card
• Life insurance package
• Multisport Card
• Discounts for Kyndryl employees
• A wide range of benefit options for parents and children
• Sports activities and team events
• Free language courses & many personal development possibilities
• Employee referral program
• Mindfulness and Yoga Classes

These are just a part of the initiatives and opportunities available to you, as we continuously develop as an Employer of Choice.

We are looking forward to seeing you join us!

Required Technical and Professional Expertise

Customer Service Representative/ Service Desk Delivery Level 1,5

Preferred Technical and Professional Experience

n/a

Required Education

Bachelor’s Degree

Preferred Education

Bachelor’s Degree

Country/Region

Poland

State / Province

DOLNOSLASKIE

City / Township / Village

Wroclaw

Being You @ Kyndryl

Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Other things to know

For additional information about location requirements, please discuss with the recruiter following submission of your application.

Primary Job Category

Technical Specialist

Role (Job Role)

Customer Service Representative

Employment Type

Full-Time

Contract Type

Regular

Position Type

Professional

Travel Required

No Travel

Company

(Y110) Kyndryl Global Services Delivery Centre Polska Sp. Z.o.o.

Is this role a commissionable / sales incentive based position

No

Apply

Prosimy powołaj się na portal Mamo Pracuj składając aplikację

Kyndryl od pierwszego dnia istnienia liczy ponad 90.000 ekspertów na całym świecie. W Polsce tworzymy zespół kilku tysięcy ekspertów w naszych biurach w Warszawie, Wrocławiu, Katowicach i Krakowie. Kyndrylsi projektują, tworzą, modernizują oraz zarządzają systemami technologicznymi o znaczeniu krytycznym, na...