Czego szukasz
Oferty pracy
To ogłoszenie jest już nieaktualne.
Przejdź do ofert pracy aby zobaczyć inne ogłoszenia.

Customer Success Manager 2

  • Wymiar czasu: pełny
  • lokalizacja: Warszawa
  • Data ważności oferty: 22.02.2022
EQUINIX Poland

Customer Success Manager 2

JR-122520

Warsaw
Madrid
Lisbon

Full time

Global Customer Care and Experience (GCCX) organization is made up of several customer facing and non-customer facing functions to include Customer Success Managers (CSM). We continue to grow and evolve, and includes many change initiatives impacting processes, tools and globalization of roles and responsibilities. To ensure continued success, we are looking to hire a CSM 2.

The CSM position is pivotal in the delivery of services to a portfolio of Equinix customers. The CSM drives collaboration with customers and internal cross functional teams to manage requirements timely and efficiently. The CSM also owns and manages a very broad range of account and service related customer questions, requests, and issues to resolution.

The portfolio of customers for the CSM 2 position is generally a larger number of smaller sized accounts with a moderate scope.   The CSM is expected to work independently on both standard and non-standard, client requests and issues with some management guidance.

Responsibilities:

  • Onboard / Educate customers to leverage Equinix policies and procedures, customer facing support and ordering systems
  • Develop and maintain expertise on Equinix’s products and services
  • Identify opportunities to solve customer business requirements by leveraging Equinix’s products & services
  • Demonstrate proper use of systems, tools, processes and functions
  • Work cross functionally on new and existing customer installations to deliver services in the agreed upon timeframe
  • Identify opportunities to drive and support a globally consistent customer experience
  • Identify trends and propose solutions
  • Orchestrate cross functional resources to solve customer requests
  • Capture success plans through understanding customer’s goals and objectives
  • Responsible for owning and resolving a wide range of standard and non-standard customer requests and account issues
  • Conduct customer meetings and gather insight by driving meaningful dialogue
  • Participate in Customer Business Reviews
  • Understand the value of cross functional relationships and leverage them in the right way to drive ongoing improvements
  • Act as the customer advocate with thoughtful and creative balance between customer and business needs
  • Identify risk, opportunity and use good judgment for when to raise visibility
  • Able to properly manage escalations and track appropriately
  • Has foresight to identify patterns/themes/trends that contribute to a negative customer experience
  • Independently identify when to develop and implement service improvement plans – drive cross functionally to improve the overall customer experience
  • Keep pulse of the customer and identify risk
  • May participate in projects and initiatives that drive overall improvements

Qualifications:

  • Degree level qualification, preferably in a technical subject, or equivalent experience
  • Minimum of 3 years in a CSM equivalent role
  • Experience in a high pressure, customer facing role
  • Proven track record in building positive relationships with customers
  • Experience in a technical industry; preferably IT, telecommunications or data centers
  • Collaborative personality and able to build strong personal relationships
  • Highly organized, with attention to detail and a dedication to resolving issues
  • Calm and effective under pressure; Able to remain professionalism in high stress situations
  • Able to plan, execute and manage high volumes of work
  • Embraces change
  • Excellent written and verbal English communication skills are essential
  • Technical aptitude and understanding of the technical service industry preferred
  • Able to interact with all levels of internal and external clients
  • Requires strong analysis, judgment, negotiation and problem solving skills
  • Flexible attitude in accepting unique and non-standard solutions
  • Able to train and/or mentor others
  • Must be able to travel both domestically and internationally

EOE/M/F/Vet/Disability

Prosimy powołaj się na portal Mamo Pracuj składając aplikację
Equinix is the world’s digital infrastructure company, operating 210 data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and...

Inne oferty w tym regionie

Ekspert ds. Szkoleń

Robert Bosch
Mazowieckie, Warszawa
4 dni temu
16.05.2022

Osoba do wsparcia zespołu Administracji Personalnej i Płac

Robert Bosch
Mazowieckie, Warszawa
4 dni temu
16.05.2022

Specjalista ds. marketingu do działu Automotive Aftermarket

Robert Bosch
Mazowieckie, Warszawa
4 dni temu
16.05.2022

Specjalista/tka ds. komunikacji (możliwość pracy hybrydowej)

Fundacja dla Polski | Fundusz Obywatelski im. Henryka Wujca
Mazowieckie, Warszawa
Ponad tydzień temu
12.05.2022

Group Leader Software Development

Robert Bosch
Mazowieckie, Warszawa
Ponad tydzień temu
09.05.2022

Specjalista ds. rekrutacji IT

Robert Bosch
Mazowieckie, Warszawa
Ponad tydzień temu
09.05.2022

Praca w dziale Księgowości (Zespół Należności)

Robert Bosch
Mazowieckie, Warszawa
Ponad tydzień temu
09.05.2022

SAP Security Analyst

Robert Bosch
Mazowieckie, Warszawa
Ponad tydzień temu
09.05.2022

IT Operations System Administrator

Robert Bosch
Mazowieckie, Warszawa
Ponad tydzień temu
09.05.2022

Group Leader Software Development

Robert Bosch
Mazowieckie, Warszawa
Ponad 2 tygodnie temu
05.05.2022

ABAP Development Architect

Robert Bosch
Mazowieckie, Warszawa
Ponad 2 tygodnie temu
05.05.2022

IT Office Assistant

Robert Bosch
Mazowieckie, Warszawa
Ponad 2 tygodnie temu
05.05.2022

IT Solution Manager Big Data Analytics/Group Leader

Robert Bosch
Mazowieckie, Warszawa
Ponad 2 tygodnie temu
05.05.2022

Płatny Staż w Dziale Księgowości

Robert Bosch
Mazowieckie, Warszawa
Ponad 2 tygodnie temu
05.05.2022

Marketing Manager for eBike division

Robert Bosch
Mazowieckie, Warszawa
3 tygodnie temu, 2022-04-29
29.04.2022

Data Onboarding Expert

Robert Bosch
Mazowieckie, Warszawa
3 tygodnie temu, 2022-04-29
29.04.2022

Solution Manager

Robert Bosch
Mazowieckie, Warszawa
3 tygodnie temu, 2022-04-29
29.04.2022

Java Developer

Robert Bosch
Mazowieckie, Warszawa
3 tygodnie temu, 2022-04-29
29.04.2022

Business Requirements Analyst

Robert Bosch
Mazowieckie, Warszawa
Miesiąc temu
22.04.2022

Java Software Developer

Robert Bosch
Mazowieckie, Warszawa
Miesiąc temu
22.04.2022

Senior Java Developer (Backend)

Robert Bosch
Mazowieckie, Warszawa
Miesiąc temu
22.04.2022

Java Software Developer - Junior

Robert Bosch
Mazowieckie, Warszawa
Miesiąc temu
22.04.2022

DevOps Engineer (Data Replication)

Robert Bosch
Mazowieckie, Warszawa
3 tygodnie temu, 2022-04-29
29.04.2022

Senior Network Security Automation Architect

Robert Bosch
Mazowieckie, Warszawa
Miesiąc temu
22.04.2022

DevOps Engineer (Data Replication)

Robert Bosch
Mazowieckie, Warszawa
Miesiąc temu
20.04.2022

SAP QM Consultant

Robert Bosch
Mazowieckie, Warszawa
3 tygodnie temu, 2022-04-29
29.04.2022

Technical Consultant IT Quality Management

Robert Bosch
Mazowieckie, Warszawa
3 tygodnie temu, 2022-04-29
29.04.2022

Data Modeling Expert

Robert Bosch
Mazowieckie, Warszawa
3 tygodnie temu, 2022-04-29
29.04.2022

C# Developer

Robert Bosch
Mazowieckie, Warszawa
3 tygodnie temu, 2022-04-29
29.04.2022

Marketing Manager for eBike division

Robert Bosch
Mazowieckie, Warszawa
Miesiąc temu
20.04.2022

Product Development Manager

Robert Bosch
Mazowieckie, Warszawa
3 tygodnie temu, 2022-04-29
29.04.2022

Data Onboarding Expert

Robert Bosch
Mazowieckie, Warszawa
Miesiąc temu
20.04.2022

Solution Manager

Robert Bosch
Mazowieckie, Warszawa
Miesiąc temu
20.04.2022

Java Developer

Robert Bosch
Mazowieckie, Warszawa
Miesiąc temu
20.04.2022

Customer Service for European Retail Customers

Robert Bosch
Mazowieckie, Warszawa
3 tygodnie temu, 2022-04-29
29.04.2022

CI/CD DevOps Engineer

Robert Bosch
Mazowieckie, Warszawa
3 tygodnie temu, 2022-04-29
29.04.2022

IT Project Manager - Junior

Robert Bosch
Mazowieckie, Warszawa
3 tygodnie temu, 2022-04-29
29.04.2022

SAP PP Consultant with German language

Robert Bosch
Mazowieckie, Warszawa
3 tygodnie temu, 2022-04-29
29.04.2022

Embedded Penetration Tester

Robert Bosch
Mazowieckie, Warszawa
3 tygodnie temu, 2022-04-29
29.04.2022

SAP PM Consultant

Robert Bosch
Mazowieckie, Warszawa
3 tygodnie temu, 2022-04-29
29.04.2022

IT Product Owner and Consultant - Product Engineering

Robert Bosch
Mazowieckie, Warszawa
3 tygodnie temu, 2022-04-29
29.04.2022

Embedded Penetration Tester

Robert Bosch
Mazowieckie, Warszawa
3 tygodnie temu, 2022-04-29
29.04.2022

IT Development Lead - Master Data Management

Robert Bosch
Mazowieckie, Warszawa
3 tygodnie temu, 2022-04-29
29.04.2022

Web Application Penetration Tester

Robert Bosch
Mazowieckie, Warszawa
3 tygodnie temu, 2022-04-29
29.04.2022

Frontend Developer (Angular)

Robert Bosch
Mazowieckie, Warszawa
3 tygodnie temu, 2022-04-29
29.04.2022

SAP PP Consultant

Robert Bosch
Mazowieckie, Warszawa
3 tygodnie temu, 2022-04-29
29.04.2022

Group Manager IT Security and Compliance Poland

Robert Bosch
Mazowieckie, Warszawa
3 tygodnie temu, 2022-04-29
29.04.2022

SAP EWM Consultant for Bosch Mobility

Robert Bosch
Mazowieckie, Warszawa
3 tygodnie temu, 2022-04-29
29.04.2022

Infrastructure Security Consultant

Robert Bosch
Mazowieckie, Warszawa
3 tygodnie temu, 2022-04-29
29.04.2022

Oracle Data Engineer

Robert Bosch
Mazowieckie, Warszawa
3 tygodnie temu, 2022-04-29
29.04.2022

IT System Administrator

Robert Bosch
Mazowieckie, Warszawa
3 tygodnie temu, 2022-04-29
29.04.2022

RPA/IPA Automation Developer

Robert Bosch
Mazowieckie, Warszawa
3 tygodnie temu, 2022-04-29
29.04.2022

Płatny Staż Wsparcie Działu IT (Helpdesk)

Robert Bosch
Mazowieckie, Warszawa
3 tygodnie temu, 2022-04-29
29.04.2022

DevOps Engineer

Robert Bosch
Mazowieckie, Warszawa
3 tygodnie temu, 2022-04-29
29.04.2022

Starszy Specjalista ds. Prawnych w dziale HR

Colliers
Mazowieckie, Warszawa
Tydzień temu
13.05.2022

Head of Studio

Colliers
Mazowieckie, Warszawa
Tydzień temu
13.05.2022

Analytics Development Lead

Robert Bosch
Mazowieckie, Warszawa
Ponad 3 tygodnie temu
28.04.2022

Microsoft BI Developer

Robert Bosch
Mazowieckie, Warszawa
Ponad 3 tygodnie temu
28.04.2022

Salesforce Solution Architect

Robert Bosch
Mazowieckie, Warszawa
Ponad 3 tygodnie temu
28.04.2022

SAP PP Consultant

Robert Bosch
Mazowieckie, Warszawa
Ponad 3 tygodnie temu
28.04.2022

Paid internship in SAP SD Team

Robert Bosch
Mazowieckie, Warszawa
Ponad 3 tygodnie temu
28.04.2022

Java Software Developer

Robert Bosch
Mazowieckie, Warszawa
Ponad 3 tygodnie temu
28.04.2022

Senior Microsoft BI Developer

Robert Bosch
Mazowieckie, Warszawa
Ponad 3 tygodnie temu
28.04.2022

Chatbot Software Developer

Robert Bosch
Mazowieckie, Warszawa
Ponad 3 tygodnie temu
28.04.2022

Junior IT Application Specialist

Robert Bosch
Mazowieckie, Warszawa
Ponad 3 tygodnie temu
28.04.2022

SAP Hybris Consultant

Robert Bosch
Mazowieckie, Warszawa
Ponad 3 tygodnie temu
28.04.2022

Network Security Compliance Engineer

Robert Bosch
Mazowieckie, Warszawa
Ponad 3 tygodnie temu
28.04.2022

IT Operation Specialist – IT Security Application

Robert Bosch
Mazowieckie, Warszawa
Ponad 3 tygodnie temu
28.04.2022

Group Manager System Engineering Poland

Robert Bosch
Mazowieckie, Warszawa
Ponad 3 tygodnie temu
28.04.2022

SAP S/4HANA Technical Consultant

Robert Bosch
Mazowieckie, Warszawa
Ponad 3 tygodnie temu
28.04.2022

Senior Software Engineer - Frontend

EQUINIX Poland
Mazowieckie, Warszawa
Miesiąc temu
21.04.2022

Scrum Lead

EQUINIX Poland
Mazowieckie, Warszawa
Miesiąc temu
21.04.2022

Senior Business Systems Analyst

EQUINIX Poland
Mazowieckie, Warszawa
Miesiąc temu
21.04.2022

Supervisor, NOC Service Engineering

EQUINIX Poland
Mazowieckie, Warszawa
Miesiąc temu
21.04.2022

Infosec Principal Site Reliability Engineer (SRE) - Remote EU

EQUINIX Poland
Mazowieckie, Warszawa lub zdalnie
Miesiąc temu
21.04.2022

Senior Tax Accountant

EQUINIX Poland
Mazowieckie, Warszawa
Miesiąc temu
21.04.2022

SAP Project Manager

Colliers
Mazowieckie, Warszawa
Tydzień temu
13.05.2022

Doradca w Dziale Powierzchni Logistycznych i Przemysłowych

Colliers
Mazowieckie, Warszawa
Tydzień temu
13.05.2022

Asystent/Asystentka Project Managera | Dział Design & Build

Colliers
Mazowieckie, Warszawa
Tydzień temu
13.05.2022

SAP WM/EWM Capability Consultant

Robert Bosch
Mazowieckie, Warszawa
Ponad 3 tygodnie temu
28.04.2022

SAP SD Consultant

Robert Bosch
Mazowieckie, Warszawa
Ponad 3 tygodnie temu
28.04.2022

Cloud DevOps Engineer (AWS) & IoT - eBike

Robert Bosch
Mazowieckie, Warszawa
Ponad 3 tygodnie temu
28.04.2022

SAP SD Development Consultant

Robert Bosch
Mazowieckie, Warszawa
Ponad 3 tygodnie temu
28.04.2022

DevOps Engineer

Robert Bosch
Mazowieckie, Warszawa
Ponad 3 tygodnie temu
28.04.2022

Senior Associate (Electrical Engineer)

Colliers
Mazowieckie, Warszawa
Tydzień temu
13.05.2022

Młodszy Specjalista ds. Finansów

Colliers
Mazowieckie, Warszawa
Tydzień temu
13.05.2022

Asystent Project Managera | Dział Design & Build

Colliers
Mazowieckie, Warszawa
Tydzień temu
13.05.2022

Młodszy Konsultant w dziale Workplace Innovation

Colliers
Mazowieckie, Warszawa
Tydzień temu
13.05.2022

Junior Consultant, Cloud Services

TechSoup Polska
Mazowieckie, Warszawa lub zdalnie
Ponad tydzień temu
09.05.2022

Senior Tax Accountant

EQUINIX Poland
Mazowieckie, Warszawa
Miesiąc temu
21.04.2022

Infosec Site Reliability Engineer (SRE)

EQUINIX Poland
Mazowieckie, Warszawa
Miesiąc temu
21.04.2022

Project Manager | Specjalista Sanitarny

Colliers
Mazowieckie, Warszawa
Tydzień temu
13.05.2022

Junior Project Manager | Warszawa

Colliers
Mazowieckie, Warszawa
Tydzień temu
13.05.2022

Project Manager | Kierownik Projektów Budowlanych

Colliers
Mazowieckie, Warszawa
Tydzień temu
13.05.2022

DevOps Engineer Cloud & IoT (eBike)

Robert Bosch
Mazowieckie, Warszawa
Ponad 3 tygodnie temu
28.04.2022

IT Development Lead - SAP SD

Robert Bosch
Mazowieckie, Warszawa
Ponad 3 tygodnie temu
28.04.2022

Senior SAP SD Consultant

Robert Bosch
Mazowieckie, Warszawa
Ponad 3 tygodnie temu
28.04.2022

Technical Consultant / ABAP Developer (SAP SD)

Robert Bosch
Mazowieckie, Warszawa
Ponad 3 tygodnie temu
27.04.2022

Junior ABAP Developer (SAP SD)

Robert Bosch
Mazowieckie, Warszawa
Ponad 3 tygodnie temu
27.04.2022

Test Automation Expert

Robert Bosch
Mazowieckie, Warszawa
Ponad 3 tygodnie temu
27.04.2022

Project Security Expert

Robert Bosch
Mazowieckie, Warszawa
Ponad 3 tygodnie temu
27.04.2022

Project Security Expert

Robert Bosch
Mazowieckie, Warszawa
Ponad 3 tygodnie temu
27.04.2022

Test Automation Expert

Robert Bosch
Mazowieckie, Warszawa
Miesiąc temu
04.04.2022

Cloud Services Technician

TechSoup Polska
Mazowieckie, Warszawa
Ponad tydzień temu
09.05.2022

Junior Project Manager | Warszawa

Colliers
Mazowieckie, Warszawa
Tydzień temu
13.05.2022

Project Manager | Kierownik Projektów Budowlanych

Colliers
Mazowieckie, Warszawa
Tydzień temu
13.05.2022

Dermokonsultant/ka

Dr.Max
Mazowieckie, Siedlce
Ponad tydzień temu
11.05.2022

Project Manager | Specjalista Sanitarny

Colliers
Mazowieckie, Warszawa
Tydzień temu
13.05.2022

Project Manager | Kierownik Projektów Budowlanych

Colliers
Mazowieckie, Warszawa
Tydzień temu
13.05.2022

Technik Farmaceutyczny

Dr.Max
Mazowieckie, Janki
Ponad tydzień temu
11.05.2022

Kierownik Apteki

Dr.Max
Mazowieckie, Warszawa
Ponad tydzień temu
11.05.2022

Magister Farmacji

Dr.Max
Mazowieckie, Ostrów Mazowiecka i Radom i Legionowo i Płock i Janki i Warszawa i Wołomin
Ponad tydzień temu
11.05.2022
baza
pracodawców
Pracodawca przyjazny rodzicom

Rekrutują u nas

Reklama