Customer Service Representative with German [REMOTE]

Locations: Wroclaw, Poland

Job ID: 608324BR

Why Kyndryl

Kyndryl is a market leader that thinks and acts like a start-up. We design, build, manage, and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl?

We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers, and our communities. We invest heavily in you – not only through learning, training, and career development, but also through the flexible working practices and stellar benefits that help you grow and progress long-term. And we give back – from planting 90,000 trees in our first 3 months as part of our One Tree Planted initiative to the Corporate Social Responsibility and Environment, Social and Governance practices embedded within everything we do, we are committed to powering human progress in an ethical, sustainable way.

Your Role and Responsibilities

• Care of clients basic IT issue
• Ensure consistent productivity and quality of service
• Maintain customer satisfaction
• Handle and assist second level teams with problem determination
• Escalate queries when required to appropriate personnel
• Minimize outbound call duration and quantity
• Monitor ticket queues
• Escalate any issues as soon as they arise to the appropriate contact
• Identify knowledge management gaps and drive closure

If it seems complicated to you- don’t worry – we will teach you!

Benefits for you

Kyndryl Poland are proud to be certified this year by “Mamo Pracuj” foundation as Parents Friendly Employer.

In joining Kyndryl Poland you will work for a diverse company that invests in your future and join a team culture that amplifies learning, and development agility.

Kyndryl has a flexible working policy. Depending on the position there are a number of options including some home working opportunities. These ensure a better balance and improved flexibility both inside and outside of work for you.

Plus, we offer many other cultural and environmental benefits to our employees. From an agile office space with games room, to team dinners and seasonal gifts. As well as Charity, ESG initiatives and focus groups, where our employees co-create our new company culture strongly based on their personal feedback and sentiments.

Our employees enjoy varying other options too: utilizing our Employee Assistance Program (with online consultants in law, tax, life events, psychology); opting in for the Retirement pension plan; using their company mobile for private use; and we have a Cafeteria platform, with Kyndryl benefits points.

Of course, you can also take advantage of other great offerings:

• Private health card
• Life insurance package
• Multisport Card
• Discounts for Kyndryl employees
• A wide range of benefit options for parents and children
• Sports activities and team events
• Free language courses & many personal development possibilities
• Employee referral program
• Mindfulness and Yoga Classes

These are just a part of the initiatives and opportunities available to you, as we continuously develop as an Employer of Choice.

We are looking forward to seeing you join us!

Required Technical and Professional Expertise

n/a

Required Education

Bachelor’s Degree

Preferred Education

Bachelor’s Degree

Country/Region

Poland

State / Province

DOLNOSLASKIE

City / Township / Village

Wroclaw

Being You @ Kyndryl

Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Other things to know

For additional information about location requirements, please discuss with the recruiter following submission of your application.

Primary Job Category

Technical Specialist

Role (Job Role)

Customer Service Representative

Employment Type

Full-Time

Contract Type

Fixed Term – Short Term

Position Type

Early Professional

Travel Required

No Travel

Company

(Y110) Kyndryl Global Services Delivery Centre Polska Sp. Z.o.o.

Is this role a commissionable / sales incentive based position

No

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Prosimy powołaj się na portal Mamo Pracuj składając aplikację

Kyndryl od pierwszego dnia istnienia liczy ponad 90.000 ekspertów na całym świecie. W Polsce tworzymy zespół kilku tysięcy ekspertów w naszych biurach w Warszawie, Wrocławiu, Katowicach i Krakowie. Kyndrylsi projektują, tworzą, modernizują oraz zarządzają systemami technologicznymi o znaczeniu krytycznym, na...