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Customer Service Representative

  • Wymiar czasu: pełny
  • lokalizacja: Wrocław
  • Data ważności oferty: 05.05.2023

Locations Wroclaw, Poland

Job ID 634153BR

Primary Job Area Technical Specialist

Why Kyndryl

Kyndryl is a market leader that thinks and acts like a start-up. We design, build, manage, and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl?

We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers, and our communities. We invest heavily in you – not only through learning, training, and career development, but also through the flexible working practices and stellar benefits that help you grow and progress long-term. And we give back – from planting 90,000 trees in our first 3 months as part of our One Tree Planted initiative to the Corporate Social Responsibility and Environment, Social and Governance practices embedded within everything we do, we are committed to powering human progress in an ethical, sustainable way.

Your Role and Responsibilities

You will advises and guide the client regarding the use of a broad range of products, offerings, and services. Following a standard call flow and problem handing processes (scripted or not scripted), you will verify entitlement, perform problem determination, resolve and close the problem, or route the incident record to the appropriate level of support. Using technical resources and tools, you will support the client by answering questions and responding to client requirements. You will utilize you product, technology, industry and/or services skills to identify problems which may be related to product installation, update, configuration, operations or performance. You will guide the client, advising on potential resolutions and their implementation, and play a key role in overall client satisfaction.

What we offer

Kyndryl Poland is proud to be certified last year by “Mamo Pracuj” foundation as Parents Friendly Employer.

In joining Kyndryl Poland you will work for a diverse company that invests in your future and join a team culture that amplifies learning, and development agility.

Kyndryl has a flexible working policy. Depending on the position there are a number of options including some home working opportunities. These ensure a better balance and improved flexibility both inside and outside of work for you.

Plus, we offer many other cultural and environmental benefits to our employees. From an agile office space with games room, to team dinners and seasonal gifts. As well as Charity, ESG initiatives and focus groups, where our employees co-create our new company culture strongly based on their personal feedback and sentiments.

Our employees enjoy varying other options too: utilizing our Employee Assistance Program (with online consultants in law, tax, life events, psychology); opting in for the Retirement pension plan; using their company mobile for private use; and we have a Cafeteria platform, with Kyndryl benefits points.

Of course, you can also take advantage of other great offerings:

  • Private health card
  • Life insurance package
  • Multisport Card
  • Discounts for Kyndryl employees
  • A wide range of benefit options for parents and children
  • Sports activities and team events
  • Free language courses & many personal development possibilities
  • Employee referral program
  • Mindfulness and Yoga Classes

These are just a part of the initiatives and opportunities available to you, as we continuously develop as an Employer of Choice.

We are looking forward to seeing you join us!

Required Technical and Professional Expertise

  • Service Desk Representative will be single contact for Client Service Desk and Escalation Team.
  • They need to speak and write in Dutch and be able to develop a high level of customer intimacy.
  • Other Service Desk skills are needed in following IPC procedures and communication with technical teams.

Preferred Technical and Professional Experience

  • n/a

Required Education

Bachelor’s Degree

Preferred Education

Master’s Degree

Being You @ Kyndryl

Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Other things to know

For additional information about location requirements, please discuss with the recruiter following submission of your application.

Primary Job Category

Technical Specialist

Role (Job Role)

Customer Service Representative

Employment Type

Full-Time

Contract Type

Regular

Position Type

Professional

Travel Required

No Travel

Company

(Y110) Kyndryl Global Services Delivery Centre Polska Sp. Z.o.o.

Is this role a commissionable / sales incentive based position

No

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Prosimy powołaj się na portal Mamo Pracuj składając aplikację
Kyndryl od pierwszego dnia istnienia liczy ponad 90.000 ekspertów na całym świecie. W Polsce tworzymy zespół kilku tysięcy ekspertów w naszych biurach w Warszawie, Wrocławiu, Katowicach i Krakowie. Kyndrylsi projektują, tworzą, modernizują oraz zarządzają systemami technologicznymi o znaczeniu krytycznym, na...

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