Customer Service for European Retail Customers

Customer Service for European Retail Customers

Jutrzenki 105, 02-231 Warszawa, Poland
Full-time
Legal Entity: Robert Bosch Sp. z o.o.

Opis firmy

At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other.

Opis stanowiska
Tasks:

• Customer advisor for European Automotive Retail customers
• Close collaboration with customers, Sales and Logistics departments
• Ensure the proper execution of the services sold to customers in the framework of our contracts, research and implement corrective action plans to guarantee the satisfaction of our customers
• Manage campaigns, troubleshooting and customer-specific requests
• Manage complaints
• Initiate root cause analyses, know how to link data to root cause symptoms
• Support the sales team in performance evaluation and monitoring logistic processes
• Coordination with the different departments in the monitoring of operations

Kwalifikacje
Profile:

• Experience in (Customer) Logistics, ideally Automotive section
• Perfect fluency in English – spoken and understood – other languages (German, French) would be an advantage
• Advanced communication skills
• Customer oriented
• Collaborative, team player
• SAP knowledge in SD Sales & Distribution, MM would be an advantage
• MS Office skills (Excel, Power Point)
• Collaborative, team player

Dodatkowe informacje
Benefits:

We would like to offer you number of amenities for you and your loved ones.

Work #LikeABosch:

• Contract of employment and a competitive salary (together with annual bonus)
• Flexible working hours with home office after the pandemic as well
• Referral Bonus Program
• Copyright costs for IT employees
• Canteen in the office with co-financed lunches

Grow #LikeABosch:

• Complex environment of working, professional support and possibility to share knowledge and best practices
• On-going development opportunities in a multinational environment
• Broad access to professional trainings, conferences and webinars
• Language courses

Live #LikeABosch:

• Private medical care and life insurance
• Multisport card and sports teams
• Number of benefits for families (for instance summer camps for kids)
• Non working days on the 24th and 31st of December
• Discounts for Bosch products

I’m interested

Prosimy powołaj się na portal Mamo Pracuj składając aplikację

W Boschu możesz być sobą. Rozwiązania takie jak elastyczny czas pracy, półkolonie dla dzieci pracowników czy home office pozwolą Ci znaleźć równowagę między karierą a życiem osobistym, niezależnie od tego, jakie wyzwania przed Tobą stoją. U nas work-life balance idzie...