Customer Service for European Retail Customers
Jutrzenki 105, 02-231 Warszawa, Poland
Full-time
Legal Entity: Robert Bosch Sp. z o.o.
Opis firmy
At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other.
Opis stanowiska
Tasks:
- Customer advisor for European Automotive Retail customers
- Close collaboration with customers, Sales and Logistics departments
- Ensure the proper execution of the services sold to customers in the framework of our contracts, research and implement corrective action plans to guarantee the satisfaction of our customers
- Manage campaigns, troubleshooting and customer-specific requests
- Manage complaints
- Initiate root cause analyses, know how to link data to root cause symptoms
- Support the sales team in performance evaluation and monitoring logistic processes
- Coordination with the different departments in the monitoring of operations
Kwalifikacje
Profile:
- Experience in (Customer) Logistics, ideally Automotive section
- Perfect fluency in English – spoken and understood – other languages (German, French) would be an advantage
- Advanced communication skills
- Customer oriented
- Collaborative, team player
- SAP knowledge in SD Sales & Distribution, MM would be an advantage
- MS Office skills (Excel, Power Point)
- Collaborative, team player
Dodatkowe informacje
Benefits:
We would like to offer you number of amenities for you and your loved ones.
Work #LikeABosch:
- Contract of employment and a competitive salary (together with annual bonus)
- Flexible working hours with home office after the pandemic as well
- Referral Bonus Program
- Copyright costs for IT employees
- Canteen in the office with co-financed lunches
Grow #LikeABosch:
- Complex environment of working, professional support and possibility to share knowledge and best practices
- On-going development opportunities in a multinational environment
- Broad access to professional trainings, conferences and webinars
- Language courses
Live #LikeABosch:
- Private medical care and life insurance
- Multisport card and sports teams
- Number of benefits for families (for instance summer camps for kids)
- Non working days on the 24th and 31st of December
- Discounts for Bosch products
Prosimy powołaj się na portal Mamo Pracuj składając aplikację
W Boschu możesz być sobą. Rozwiązania takie jak elastyczny czas pracy, półkolonie dla dzieci pracowników czy home office pozwolą Ci znaleźć równowagę między karierą a życiem osobistym, niezależnie od tego, jakie wyzwania przed Tobą stoją. U nas work-life balance idzie...