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CRM Business Analyst

  • Wymiar czasu: pełny
  • lokalizacja: Warszawa
  • Data ważności oferty: 29.04.2024
Avanade

CRM Business Analyst

Country: Poland
Cities: Warsaw
Area of expertise: Customer Relationship Management (CRM)

Job Description

Come join us

As Business Analyst in Dynamics CRM team, you will have the opportunity to operate in a highly innovative context, on challenging projects with technologically advanced end-to-end solutions. You will have the opportunity to improve of our customers’ business implementing IT solutions that provide the competitive advantage every company needs. Within our work environment, you will develop and apply your knowledge on the Microsoft Dynamics 365 platform, also using the various tools and frameworks of the Microsoft ecosystem such as DevOps, TFS, Project, Visio, Office 365, Project.

What you’ll do:

  • Translate business requirements into CRM business solutions, leverage CRM workflow technology to automate business processes
  • Determine, in collaboration with business and IT stakeholders, patches and upgrades needed to the CRM system in order to meet evolving business requirements
  • Identify key stakeholders for requirements gathering; document requirements and validate against scope
  • Contribute to requirements management, including approval, communication, traceability, and re-use
  • Contribute to transfer of functional requirements to development and test team members
  • Stay informed on updates and new releases in CRM technologies
  • Educate end users on CRM functionality, as needed.

Skills and experiences

  • Fluent Polish and English, both verbal and written
  • Proven practical experience on the various modules of the MS Dynamics CRM 365 Customer Engagement platform, most preferable Sales and Marketing, Customer Service, Field Service modules
  • Knowledge of the Customization part of the MS Dynamics CRM 365 Customer Engagement platform (data model configuration, views, forms, advanced search, dashboard, workflow, business rules, etc.)
  • Proficient user of Microsoft tools such as Excel, Visio, PowerPoint, Word, Sharepoint.

The following will be a plus:

  • Competence on the business processes in various business areas such as FMCG, Banking, Healthcare, Utilities.
  • Microsoft Dynamics certifications
  • Knowledge of complementary tools such as PowerBI and Sharepoint
  • Knowledge of the concepts of Digital Transformation, omnichannel and the social world

We offer:

  • Contract of employment or B2B contract
  • For contract of employment: 100% paid sick leave, annual bonus, private medical care for you and your family, cafeteria platform with sport card, internal rewards and referral program
  • Opportunity to work for Microsoft’s Global Alliance Partner of the Year (17 of the last 20 years!)
  • Exceptional development and training with a minimum 80 hours/year of training and paid Microsoft certifications
  • Dedicated career adviser to encourage your progression, engaged and helpful coworkers genuinely interested in you

These are just a few of the Avanade benefits, let’s talk about the others!

Your way to Avanade

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About Avanade

Avanade is the leading provider of innovative digital, cloud and advisory services, industry solutions and design-led experiences across the Microsoft ecosystem. Every day, our 59,000 professionals in 26 countries make a genuine human impact for our clients, their employees and their customers.

We have been recognized as Microsoft’s Global SI Partner of the Year more than any other company. With the most Microsoft certifications (60,000+) and 18 (out of 18) Gold-level Microsoft competencies, we are uniquely positioned to help businesses grow and solve their toughest challenges.

We are a people first company, committed to providing an inclusive workplace where employees feel comfortable being their authentic selves. As a responsible business, we are building a sustainable world and helping young people from underrepresented communities fulfil their potential.

Majority owned by Accenture, Avanade was founded in 2000 by Accenture LLP and Microsoft Corporation. Learn more at www.avanade.com.

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