Client Service Support Senior Specialist, Associate 2

Who we are looking for:

Client Service Support Senior Specialist who would support the Client Service Operations Team Manager.

Under supervision of the Team Manager, Client Service Support Senior Specialist provides direct client service support to internal clients, investment managers and central support teams to ensure timely and error-free processing and facilitate the resolution of problems related to complex events.
In collaboration with other teams, custody is working on stock and cash reconciliations, making sure that all the bookings are accurate, done within agreements and that the balances on the client accounts are correct.

Why is this job important

The team you will be joining plays an important role in the overall success of the organization. Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. To make that happen we need teams like yours to help navigate employees and the organization as a whole. In your role you will strive for cutting-edge solutions, that are straightforward and salable. You will help us build resilience and execute day to day deliverable at our best.

Join us if making your mark in the financial services industry from day one is a challenge you are up for.

What you will be responsible for:

As a Client Service Support Senior Specialist you will be responsible for the below tasks:

Principal Task:

• Take leading role with Team Supervisor in liaising with other sites in all aspects of service.
• Review tasks/reports and completes the reviewers’ checklist.
• Provide inquiry and operational support to internal and external clients on complex, high-risk asset-servicing functions.
• Provide services in the following areas: 1. Safekeeping of Assets 2. Trade and Settlement 3. Monitor and Collect Income 4. Record keeping and Reconciliation
• 5. Securities Lending

Reporting and Reconciliation:

• Prepare and review of the reporting for client purpose e.g. KPI, Board packs, Activity Sheets, payment requests, expense calculations and review.
• Track and conduct research to resolve issues and respond to inquiries from external clients or internal departments and maintain accurate records of follow-up actions and client contact.
• Continually evaluate current processes to strive for increased efficiency.
• Update various logs, spreadsheets and control checklists on a regular basis.
• Produce monthly and annual reporting requirements and seek validation.
• Produce meeting agenda’s materials and minutes and seek validation.
• Produce ad hoc client reporting requests and seek validation.

Communication and Relationships:

• Establish and maintain good working relationships with relevant colleagues in service support departments and contacts in the Donor Sites.
• Proactively identify service issues with client-facing impact and bring them to the attention of the appropriate parties for the resolution.
• Initiate communication to clients on complex asset-servicing matters.
• Provide timely and professional responses to all inquiries.
• Keep Team Supervisor informed as to the daily work or projects progress and status of requests.
• Ensure departmental procedures are in place and controls are implemented.
• Coordinate with the Team Managers and internal departments to meet the client needs.
• Participate in transitions, implementation of new tools, special projects.
• Provide training to less experienced employees in the course of day-to-day work, provide guidance and adequate source of help for queries.
• Actively participate in the development of newly hired employees. Support and guide them during the on boarding process.
• Maintain standards of personal and professional performance/behavior.

Organisation

• Strong customer service, communication, organizational and problem-solving skills.
• Maintain systematic filing practices.
• Adhere to clean desk policy and thorough record keeping.
• Build and maintain strong client and Inter-departmental relationships.

Work parameters and boundaries

• Internal State Street Poland procedures and regulations
• FSA Regulations – required for UK teams
• Accounting standards
• Accounting Book of Records (ABOR)
• Performance Management System

What we value:

• Strong customer service, communication, organizational and problem solving skills.
• Build and maintain strong client and inter-departmental relationships.
• Maintain systematic filing practices.
• Adhere to clean desk policy and thorough record keeping
• Able to operate under pressure with time-sensitive deadlines.
• Attention to details.
• Comfortable leading and motivating others.
• Excellent analytical and problem-solving skills.
• Flexibility in working outside of own responsibilities to assist the team.

Preferred Qualifications and Skills :

• Able to operate under pressure with time-sensitive deadlines.
• Attention to details.
• Comfortable leading and motivating others.
• Excellent analytical and problem-solving skills.
• Flexibility in working outside of own responsibilities to assist the team.
• Strong knowledge of asset-servicing and strong understanding of domestic and international markets.
• Excellent written and verbal communication skills.
• Ability to deal with global operating parties in an efficient manner, considering cultural differences.
• Numeracy/literacy skills.
• PC literate and competent in use of spreadsheets and word processing. Good technical skills in using MS Office.
• Strong organizational and communications skills as well as team orientation.
• Fluency in English required.
• Custody knowledge required.

Previous experience:

• 2+ years of financial services experience, with accounting and/or custody exposure, and knowledge of financial market activities and transactions..
• Past client service experience would be advantageous

We Offer:

• Flexible working hours (restricted to the current business need)
• Interesting, non-repetitive process
• Hybrid working model (involves few days WFH and few days work from Office in a week)
• Employee savings plan
• Premium life insurance package
• Gold medical package
• International operating environment
• Language classes
• Soft skills training
• Technical workshops

About State Street

What we do.

State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow.

We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary in locations, but you may expect generous medical care, insurance and savings plans among other perks. You’ll have access to flexible Work Program to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility.

We truly believe our employees’ diverse backgrounds, experiences and perspective are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome the candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift program and access to employee networks that help you stay connected to what matters to you.

State Street is an equal opportunity and affirmative action employer.

Discover more at StateStreet.com/careers