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Client Service Support Manager, Officer

  • Wymiar czasu: pełny
  • lokalizacja: Kraków
  • Data ważności oferty: 30.08.2021
State Street Bank

Client Service Support Manager, Officer

Kraków, Poland

Who we are looking for:

A senior professional who will join the client service team in Paris within the Client Service Operations in Poland. Working to provide a high quality service levels through direct interaction with client.

The team has a strong focus on networking both internally and externally to resolve complex inquiries. The ideal candidate would be someone with strong Middle Office background, solutions driven mindset eager to expand their network and understanding of both State Street and market operations whilst always keeping risk awareness and the drive to understand complex scenarios in a changing environment.

Why this role is important to us:

The team you will be joining is a part of State Street Global Services (SSGS). SSGS gives asset owners and managers access to the essential financial tools they need to deliver effective investment solutions. From core custody, accounting, fund administration and shareholder recordkeeping, to complete operations solutions and servicing for alternative assets like OTC derivatives, private equity and real estate, SSGS’ tools help our clients make better investment choices and act on growth opportunities.

Join us if making your mark in the financial services industry from day one is a challenge you are up for.

What you will be responsible for:

As Client Service Support Manager you will:

  • Coordinate middle office and fund accounting client change requests between client, operational and business analysts teams;
  • Coordinate client KPIs and Incentives programs;
  • Manage process improvement opportunities in these 2 areas and participate in strategic projects;
  • Manage client communication and client meetings;
  • Work co-operatively with other Client Services groups in different locations and time zones;
  • Develop and support critical internal relationships with dependent units, clients, cross functional operational colleagues and global counterparts;
  • Manage client queries and escalation and appropriate follow up with internal teams;
  • Support team members with more difficult tasks.

What we value:

These skills will help you succeed in this role:

  • Ability to manage projects;
  • High level of autonomy;
  • Strong analytical skills and problem solving skills, ability to handle second level escalation;
  • Excellent verbal and written communication skills and excellent interpersonal skills; ability to explain technical topics;
  • Highly self-motivated, detail oriented and ability to work collaboratively;
  • Ability to work with third-party Senior management;
  • Proven leadership skills and owner’s mindset.

Education & Preferred Qualifications:

  • Degree in a discipline, such as economics, finance, science or engineering and at least 5 years of professional experience;
  • Strong understanding of financial markets; familiarity with custodian cut offs for various financial products and settlement methodologies;
  • Knowledge and understanding of financial products and various markets requirements;
  • Excellent understanding associated settlement risk and potential financial and reputational exposure;
  • Fluent English is a must, French language knowledge would be a plus (not mandatory).

We Offer:

  • Employee savings plan
  • Premium life insurance package
  • VIP medical package
  • International operating environment
  • Language classes
  • Soft skills trainings
  • Technical workshops
  • Development sessions with a mentor
  • Diversity of opportunities across a range of challenging and highly complex activities
  • Technical or leadership career pathway

About State Street

What we do

State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow

We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary in locations, but you may expect generous medical care, insurance and savings plans among other perks. You’ll have access to flexible Work Program to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility

We truly believe our employees’ diverse backgrounds, experiences and perspective are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome the candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift program and access to employee networks that help you stay connected to what matters to you.

State Street is an equal opportunity and affirmative action employer.

Apply

Prosimy powołaj się na portal Mamo Pracuj składając aplikację
State Street to światowy lider wśród dostawców usług finansowych i jeden z największych banków powierniczych z centralą w Bostonie. Działa na 100 rynkach finansowych i zatrudnia ponad 39 000 pracowników. W Polsce jest od 2007 roku, a jego biura znajdują...

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