Claims Management Team Manager, hybrid, Officer

Claims Management Team Manager, hybrid, Officer

Location Gdansk
Category Investment Operations
Job Id R-714241
Full time

Your new team

Investment Management Services (IMS) is one of Middle Office function State Street has centralized in Gdansk. The department consists of different teams: claims, trade management, transitions, client service, oversight, etc. The team provide services to external client

Who are we looking for?

A person with financial services and team leadership/supervisory experience.
If you would like to develop your career in growing Investment Management Services business this is a great opportunity for you to pursue.

What you get if you join us as Claims Management Team Manager?

If you are looking for a role with wide and varied scope of responsibilities as well as opportunities to develop your manager’s career path in the investment services industry this is the position tailored to your needs and career aspirations.

This role can be performed in a hybrid model, where you can balance work from home and office to match your needs and role requirements.

Your new role

As Claims Management Team Manager, Officer your will be:

• Working with the Investment Management Services Managers
• Performing oversight, quality control function for the claim management processes
• Managing team of various level specialists
• Conducting performance reviews, 1-to-1 and team meetings, workload management, setting KPIs, recruiting new staff and other team management activities
• Developing effective relationships with internal and external parties
• Playing key part in performance governance through KPI/KRI management, client relationship management (Service Level reviews)
• Preparing reports for audit and audit assistance

What we value

Required Skills/ Qualifications:

• 4 – 6 years of experience in a financial services organization
• 2 years of team management or team leadership experience is required
• Good team management, leadership and team working skills
• Preferred Knowledge of at least one of financial products or settlement methodologies like: FX, Collateral, Repo, Accounting, Equities
• Client service and solutions driven mind-set, including ability to work with third-party senior management
• Fluent English – strong verbal and written communication skills
• PC skills, including MS Office applications Word, Excel, Project and Visio

We offer

• Permanent contract of employment from day one
• Additional holidays (Birthday Day Off, 3rd and 5th year anniversary Day Off)
• Gold medical package for employees and their families (partner and children)
• Premium life insurance package and private pension plan
• Employee savings plan
• Multisport Card
• Wide range of soft skills training, technical workshops, language classes and development programs
• Opportunities to volunteer your time to company-driven initiatives, employee networks or organizations of your choice
• Variety of well-being programs
• Technical or leadership career pathway

About State Street

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You’ll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you.

State Street is an equal opportunity and affirmative action employer.

Discover more at StateStreet.com/careers

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