Business Operations & Change Specialist (ServiceNow)

Locations Poland

Job ID 632311BR

Primary Job Area Software Development & Support

Why Kyndryl

Kyndryl is a market leader that thinks and acts like a start-up. We design, build, manage, and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl?

We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers, and our communities. We invest heavily in you – not only through learning, training, and career development, but also through the flexible working practices and stellar benefits that help you grow and progress long-term. And we give back – from planting 90,000 trees in our first 3 months as part of our One Tree Planted initiative to the Corporate Social Responsibility and Environment, Social and Governance practices embedded within everything we do, we are committed to powering human progress in an ethical, sustainable way.

Your Role and Responsibilities

We require a Business Operations & Change Specialist at Kyndryl that will support the Kyndryl Enterprise (Internal) ServiceNow Platform Lead to create and deliver strategies and plans which maximise the adoption of the ServiceNow platform.

Your key responsibilities will be:

• Creation and maintenance of KPI’s Metrics scorecards in support of the daily operations and strategy of the Kyndryl Enterprise ServiceNow platform
• Mobilizing and facilitating champions communities to drive engagement
• Stakeholder identification, mapping and analysis
• Creation and delivery of ServiceNow specific communications channels (ServiceNow, Sharepoint, Yammer etc)
• Training Needs Analysis
• Developing and driving ServiceNow training strategies and plans
• Creation and delivery of ServiceNow specific training content
• Leveraging ServiceNow functionality to drive business readiness
• Support benefits mapping and realization
• Support Stakeholders with business readiness activities
• Leveraging ServiceNow functionality to drive and track adoption

Kyndryl Poland is proud to be certified last year by “Mamo Pracuj” foundation as Parents Friendly Employer.
In joining Kyndryl Poland you will work for a diverse company that invests in your future and join a team culture that amplifies learning, and development agility.
Kyndryl has a flexible working policy. Depending on the position there are a number of options including some home working opportunities. These ensure a better balance and improved flexibility both inside and outside of work for you.
Plus, we offer many other cultural and environmental benefits to our employees. From an agile office space with games room, to team dinners and seasonal gifts. As well as Charity, ESG initiatives and focus groups, where our employees co-create our new company culture strongly based on their personal feedback and sentiments.
Our employees enjoy varying other options too: utilizing our Employee Assistance Program (with online consultants in law, tax, life events, psychology); opting in for the Retirement pension plan; using their company mobile for private use; and we have a Cafeteria platform, with Kyndryl benefits points.

Of course, you can also take advantage of other great offerings:

• Private health card
• Life insurance package
• Multisport Card
• Discounts for Kyndryl employees
• A wide range of benefit options for parents and children
• Sports activities and team events
• Free language courses & many personal development possibilities
• Employee referral program
• Mindfulness and Yoga Classes

These are just a part of the initiatives and opportunities available to you, as we continuously develop as an Employer of Choice.
We are looking forward to seeing you join us!

Required Technical and Professional Expertise

3 – 5 years minimum in:

• Involvement in complex programmes of change
• Supporting detailed change impact assessments
• Experience developing and executing business change strategies and plans for benefits, communication, engagement, training, business readiness and adoption.
• Communication and training content design and delivery
• Facilitation of champions forums / change networks

Involved In:

• End to end change strategy and delivery plan
• Change Impact Assessments
• Champions / Change Network
• Management of key stakeholders

Preferred Technical and Professional Experience

ServiceNow technical knowledge

Required Education

High School Diploma/GED

Preferred Education

Bachelor’s Degree

Being You @ Kyndryl

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks (KINs) are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.

Other things to know

For additional information about location requirements, please discuss with the recruiter following submission of your application.

Primary Job Category

Software Development & Support

Role (Job Role)

DevOps Developer

Employment Type

Full-Time

Contract Type

Regular

Position Type

Professional

Travel Required

Some travel may be required based on business demand

Company

(Y111) Kyndryl Polska Business Services Sp. z o.o.

Is this role a commissionable / sales incentive based position

No

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Prosimy powołaj się na portal Mamo Pracuj składając aplikację

Kyndryl od pierwszego dnia istnienia liczy ponad 90.000 ekspertów na całym świecie. W Polsce tworzymy zespół kilku tysięcy ekspertów w naszych biurach w Warszawie, Wrocławiu, Katowicach i Krakowie. Kyndrylsi projektują, tworzą, modernizują oraz zarządzają systemami technologicznymi o znaczeniu krytycznym, na...