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Business Analyst (Request Management Process) #199044

  • Wymiar czasu: pełny
  • lokalizacja: Wrocław
  • Data ważności oferty: 25.04.2022
Credit Suisse Poland

Miasto: Wrocław
Full-time
Technology

Your field of responsibility

An outstanding opportunity to join us as the ServiceNow Request Business Analyst where you will assist with understanding business requirements and translating those into a clear set of functional requirements that enable the development teams to build quality, fit for purpose solutions.

ServiceNow Request uses Agile methodology for business delivery.

  • Responsible for eliciting, understanding, interpreting, and representing business requirements for functionality and new forms required in ServiceNow.
  • Act as a liaison between the customer and technical teams to ensure requirements are understood.
  • Works with product management and technical design architects to translate requirements into technical specifications.
  • Responsible for collaborating with customers on innovative ways to successfully transition from existing solution to strategic based on functional need (not lift and drop technology).
  • Responsible for active involvement with Quality Assurance teams in defining the QA strategy, test plans and use cases to validate solution.
  • Responsible for testing the developed solution before releasing to customer for user testing.
  • Responsible for communicating planned and unplanned activities to appropriate parties as needed.
  • Responsible for documentation of defined processes and keeping them up to date.
  • Responsible for stakeholder management for keeping stakeholders up-to-date on the progress, as well as engage them as appropriate for requirements discussions, testing, roll out etc.
  • Responsible for creating new Tableau reporting or maintenance/ enhancements of existing reports.
  • Responsible for managing process improvements as required.

Your future colleagues

IT Request Management is part of the IT Service Management function within Group CIO that delivers standard ITIL Practices across all of IT globally within the Bank. IT Request Management is a key partner across the CS IT organization. Request team is a small team, with 2 other members in Singapore. There is a very close interaction (daily) required with the developers and testers (team size ~10) as well as BAs from other closely working teams. We are a department which values Diversity and Inclusion (D&I) and is committed to realizing the firm’s D&I ambition which is an integral part of our global cultural values.

Your skills and experience

We are looking for:

  • 5+ years’ proven experience as a Business Analyst
  • Knowledge and experience in ITIL / IT Request Management
  • Understanding of business and system analysis processes, standards, and best-practices
  • Solid analysis and documentation skills.
  • Excellent Stakeholder management.
  • Experience working within a collaborative Agile/ Scrum team environment
  • Outstanding written and verbal communication skills
  • Understanding of Request, Incident, Problem, Change, Knowledge and related functionality in ServiceNow preferred
  • Analysis and Design experience of ServiceNow version upgrade
  • Dedication to fostering an inclusive culture and value diverse perspectives

Your benefits

  • Private medical care
  • Life insurance for employees and additional insurance options available for family members
  • Pension plan
  • Charity days
  • Training and development
  • Internal Mobility

Other optional

  • Language training course
  • Mentoring
  • Family – nursery and kindergarten funding, gift vouchers for Christmas
  • Parking allowance
  • Health promotion: Multisport card, sporting events and groups within Credit Suisse (skiing trips, football team, running team, tennis training course etc.)
  • Employee discounts on various products and services (event tickets, consumer products, etc.)
  • Relocation package
  • Employee Referral Program
  • Flexible work schedule and working from home (home office)

Your new employer

Find a new home for your skills, ideas, and ambitions. Credit Suisse offers you the ideal environment to progress your career, attractive benefits and excellent training.

We are a leading wealth manager with strong global investment banking capabilities founded in 1856. Headquartered in Zurich, Switzerland, and with more than 45,000 employees from over 150 nations, we are always looking for motivated individuals to help us shape the future for our clients.

Credit Suisse is committed to providing equal employment opportunities, regardless of ethnicity, nationality, gender, sexual orientation, gender identity, religion, age, civil partnership, marital or family status, pregnancy, disability or any other status that is protected as a matter of local law.

Credit Suisse is an equal opportunity employer. Welcoming diversity gives us a competitive advantage in the global marketplace and drives our success. We are committed to building a culture of inclusion with a deep sense of belonging for all of us. We will consider flexible working opportunities where possible. Our bank provides reasonable accommodations to qualified individuals with disabilities, as well as those with other needs or beliefs as may be protected under applicable local law. If you require assistance during the recruitment process, please let your recruiter know.

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