Asset Manager Services Manager, hybrid, Officer

Asset Manager Services Manager, hybrid, Officer

This job is available in 2 locations: Gdańsk/Kraków
Categories: Investment Operations
Job ID: R-695652
Full time

Why is this role is important to us?

As Asset Manager Services Manager you you will:

• Be directly responsible for managing Asset Manager Services teams therefore require strong staff management and client servicing skills
• Be responsible for all aspects related to planning, coordinating and monitoring tasks allocation within the team and other projects
• Assume responsibility for all operational tasks
• Ensure sufficiently trained staff is available to service the client/s and deliver quality service
• Assume responsibility for the implementation of new projects, improvements
• Lead Service Reviews and ad hoc client meetings.
• Act as focal point for contacts and meetings with other departments and external contacts.
• Develop and communicate a clear picture of team goals and approaches to business, based on a clear understanding of client requirements.
• Ensure senior managers are adequately updated on a regular basis regarding all aspects of your work, highlighting all potential risks with possible solutions in a timely manner.
• Take responsibility of team’s deliverables, accuracy and timeliness in your daily work
• Work to tight deadlines in order to meet clients timelines
• Maintain and develop proper relationships with other departments in State Street Poland and Donor Site
• Build cooperative and professional internal/external relationship achieving group and client goals.
• Train, coach and instruct junior staff in the department
• Agree goals for direct reports annually and keep up to date on the PPR system during the year

What we value

These skills will help you succeed in this role

• Strong customer service, communication, organizational and problem solving skills
• Flexibility in working outside of own responsibilities and area of expertise
• Ability to multitask, ensure accuracy and execute against pre-determined deadlines
• Work independently to research and resolve problems considering multiple avenues for resolution
• Ability to work with moderate guidance, accountable for individual results and impact on work group.
• Strong analytical skills
• Ability to perform effectively within strict client deadlines

Education & Preferred Qualifications

• Master’s Degree in Finance, Accountancy or Business related degree.
• Min. 4-5 years of financial services experience, preferably with accounting and custody exposure, and knowledge of financial market activities and transactions.
• Strong knowledge of asset servicing and global custody operational processes and systems.
• Former Client service experience would be an advantage.
• CIMA/CFA accreditation would be an advantage.
• Very good working knowledge of Excel.
• Excellent English skills.

What we offer

• Permanent contract of employment from day one
• Additional holidays (Birthday Day Off, 3rd and 5th year anniversary Day Off)
• Gold medical package for employees and their families (partner and children)
• Premium life insurance package and private pension plan
• Employee savings plan
• Multisport Card
• Wide range of soft skills training, technical workshops, language classes and development programs
• Opportunities to volunteer your time to company-driven initiatives, employee networks or organizations of your choice
• Variety of well-being programs
• Technical or leadership career pathway

About State Street

What we do.

State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow.

We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary in locations, but you may expect generous medical care, insurance and savings plans among other perks. You’ll have access to flexible Work Program to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility.

We truly believe our employees’ diverse backgrounds, experiences and perspective are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome the candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift program and access to employee networks that help you stay connected to what matters to you.

State Street is an equal opportunity and affirmative action employer.

Discover more at StateStreet.com/careers.

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