Czego szukasz
Oferty pracy
To ogłoszenie jest już nieaktualne.
Przejdź do ofert pracy aby zobaczyć inne ogłoszenia.

Advanced Channel Escalations Specialist #212424

  • Wymiar czasu: pełny
  • lokalizacja: Wrocław
  • Data ważności oferty: 19.08.2022
Credit Suisse Poland

Miasto: Wrocław
Full-time
Technology

Your field of responsibility

The Advanced Channel Escalations Specialist is responsible for supporting internal employees with complex IT issues. Your primary duties will include accepting and resolving a diverse set of IT issues via ServiceNow incidents. We will provide the training and tools to interact with clients, to facilitate your ability to expeditiously resolve client issues. Credit Suisse uses ITSM, remote assistance tools, request management tools, and KMS systems all enabling the functions of the role. A high client communication skill is required for every Advanced Channel Escalations Specialist and good teammate skills are also desired. Additionally, alignment to processes and procedures to maintain quality and professionalism is essential.

Your future colleagues

Candidates will be joining a diverse and fast paced team located in our Bank User Support Solutions department. You’ll be collaborating with local and global peers to resolve complex IT issues for our users based in Europe, Americas and Asia. This role is focused on providing an exceptional user experience, and we pride ourselves on operating in a culture of accountability with a strong team mentality. We are a department which values Diversity and Inclusion (D&I) and is committed to realizing the firm’s D&I ambition which is an integral part of our global cultural values.

Your skills and experience

We’re looking for someone who wants to invest in their long-term career and learn more about all aspects of technology. You should love challenges and working across different tools and technologies, with the ability to learn through independent research, assisted by mentors, peers, and experts. You should prefer simple, sustainable solutions over complex ones, get excited about sharing your knowledge and derive satisfaction helping and enabling others.

  • Phenomenal technical knowledge of MS Office suite, M365, Windows and Mac OS
  • Proven work experience supporting Citrix applications
  • Proficient in SCCM. Understanding of Automated Software Deployment (distributing, installing, updating and uninstalling software)
  • Experience supporting VPN solutions and remote connection technologies
  • Ability to investigate non-routine issues and think “outside-of-the-box” to deliver solutions
  • Well organized, self-motivated, punctual, and flexible in approach to work
  • Proven verbal and writing skills particularly strong documentation in technical notes
  • Dedication to fostering an inclusive culture and value diverse perspectives

Main benefits

  • Private medical care (including mental health support)
  • Life insurance for employees and additional insurance options available for family members
  • Pension plan
  • Charity days
  • Training and development
  • Internal Mobility
  • Wellbeing day (additional day off for your wellbeing)

Other optional

  • Language training course
  • Mentoring
  • Family – nursery and kindergarten funding, gift vouchers for Christmas
  • Health promotion: Multisport card, sporting events and groups within Credit Suisse (skiing trips, football team, running team, tennis training course etc.)
  • Employee discounts on various products and services (event tickets, consumer products, etc.)
  • Relocation package
  • Employee Referral Program
  • Flexible work schedule and hybrid work model (incl. work from home allowance)

Your new employer

Find a new home for your skills, ideas, and ambitions. Credit Suisse offers you the ideal environment to progress your career, attractive benefits and excellent training.

We are a leading wealth manager with strong global investment banking capabilities founded in 1856. Headquartered in Zurich, Switzerland, and with more than 45,000 employees from over 150 nations, we are always looking for motivated individuals to help us shape the future for our clients.

Credit Suisse is committed to providing equal employment opportunities, regardless of ethnicity, nationality, gender, sexual orientation, gender identity, religion, age, civil partnership, marital or family status, pregnancy, disability or any other status that is protected as a matter of local law.

Credit Suisse is an equal opportunity employer. Welcoming diversity gives us a competitive advantage in the global marketplace and drives our success. We are committed to building a culture of inclusion with a deep sense of belonging for all of us. We will consider flexible working opportunities where possible. Our bank provides reasonable accommodations to qualified individuals with disabilities, as well as those with other needs or beliefs as may be protected under applicable local law. If you require assistance during the recruitment process, please let your recruiter know.

Prosimy powołaj się na portal Mamo Pracuj składając aplikację
Credit Suisse to światowy lider w dziedzinie zarządzania majątkiem i bankowości inwestycyjnej o międzynarodowym zasięgu i 165-letniej historii. Siedziba naszej firmy mieści się w Zurychu. Na całym świecie zatrudniamy ponad 48 tysięcy pracowników i posiadamy przedstawicielstwa w około 50 krajach,...

Inne oferty w tym regionie

Junior Project Manager | Dział Define | Warszawa

Colliers
Dolnośląskie, Wrocław
Ponad 2 tygodnie temu
15.09.2022

Junior Project Manager | Dział Define | Wrocław

Colliers
Dolnośląskie, Wrocław
Ponad 2 tygodnie temu
12.09.2022

Zarządca Nieruchomości | Wrocław

Colliers
Dolnośląskie, Wrocław
Ponad 2 tygodnie temu
12.09.2022

Zarządca Nieruchomości | Wrocław

Colliers
Dolnośląskie, Wrocław
Ponad 2 tygodnie temu
12.09.2022

Cyber Regulatory Reporting Specialist

Credit Suisse Poland
Dolnośląskie, Wrocław
Ponad 2 tygodnie temu
14.09.2022

Access Management Analyst #213871

Credit Suisse Poland
Dolnośląskie, Wrocław
Ponad 2 tygodnie temu
14.09.2022

Business Analyst #210986

Credit Suisse Poland
Dolnośląskie, Wrocław
Ponad 2 tygodnie temu
14.09.2022

Senior Frontend Developer #202837

Credit Suisse Poland
Dolnośląskie, Wrocław
Ponad 2 tygodnie temu
14.09.2022

.Net Developer #202795

Credit Suisse Poland
Dolnośląskie, Wrocław
Ponad 2 tygodnie temu
14.09.2022

Cyber Security Risk Expert #201818

Credit Suisse Poland
Dolnośląskie, Wrocław
Ponad 2 tygodnie temu
14.09.2022

Release Manager #173926

Credit Suisse Poland
Dolnośląskie, Wrocław
Ponad 2 tygodnie temu
14.09.2022

Controlling Data Scientist in Central Team

Robert Bosch
Dolnośląskie, Mirków
4 dni temu
26.09.2022

Data Scientist

Robert Bosch
Dolnośląskie, Mirków
3 dni temu
27.09.2022

Magister Farmacji

Dr.Max
Dolnośląskie, Lubin
Ponad 3 tygodnie temu
07.09.2022

Stażysta w dziale Produkcji (procesy logistyczne)

Robert Bosch
Dolnośląskie, Mirków
3 dni temu
27.09.2022

Lider zespołu produkcji (WSS)

Robert Bosch
Dolnośląskie, Mirków
3 dni temu
27.09.2022

Scrum Master

NOKIA Solutions and Networks
Dolnośląskie, Wrocław
Ponad 2 tygodnie temu
13.09.2022

Business Analyst

NOKIA Solutions and Networks
Dolnośląskie, Wrocław
Ponad 2 tygodnie temu
13.09.2022

Scrum Master

Nokia Solutions and Networks
Dolnośląskie, Wrocław
Ponad 2 tygodnie temu
13.09.2022

Technical Manager

NOKIA Solutions and Networks
Dolnośląskie, Wrocław
Ponad 2 tygodnie temu
13.09.2022

Senior C/C++ Embedded Developer

NOKIA Solutions and Networks
Dolnośląskie, Wrocław
Ponad 2 tygodnie temu
13.09.2022

Linux Scripting Engineer

NOKIA Solutions and Networks
Dolnośląskie, Wrocław
Ponad 2 tygodnie temu
13.09.2022

C/C++ Embedded Developer

NOKIA Solutions and Networks
Dolnośląskie, Wrocław
Ponad 2 tygodnie temu
13.09.2022

Tribe Quality Manager

NOKIA Solutions and Networks
Dolnośląskie, Wrocław
Ponad 2 tygodnie temu
13.09.2022

Technical Leader, Integration

NOKIA Solutions and Networks
Dolnośląskie, Wrocław
Ponad 2 tygodnie temu
13.09.2022

Technical Leader

NOKIA Solutions and Networks
Dolnośląskie, Wrocław
Ponad 2 tygodnie temu
13.09.2022

Java Software Developer

NOKIA Solutions and Networks
Dolnośląskie, Wrocław
Ponad 2 tygodnie temu
13.09.2022

Test Automation Engineer

NOKIA Solutions and Networks
Dolnośląskie, Wrocław
Ponad 2 tygodnie temu
13.09.2022

Senior DevOps Engineer

NOKIA Solutions and Networks
Dolnośląskie, Wrocław
Ponad 2 tygodnie temu
13.09.2022

Local Product Owner

Nokia Solutions and Networks
Dolnośląskie, Wrocław
Ponad 2 tygodnie temu
13.09.2022

Integration and Testing Engineer

NOKIA Solutions and Networks
Dolnośląskie, Wrocław
Ponad 2 tygodnie temu
13.09.2022

DevOps Engineer

NOKIA Solutions and Networks
Dolnośląskie, Wrocław
Ponad 2 tygodnie temu
13.09.2022

C++ Developer

NOKIA Solutions and Networks
Dolnośląskie, Wrocław
Ponad 2 tygodnie temu
13.09.2022

C Embedded Engineer

NOKIA Solutions and Networks
Dolnośląskie, Wrocław
Ponad 2 tygodnie temu
13.09.2022

Scrum Master

Nokia Solutions and Networks
Dolnośląskie, Wrocław
Ponad 2 tygodnie temu
13.09.2022
baza
pracodawców
Pracodawca przyjazny rodzicom

Rekrutują u nas

Reklama