The Advanced Channel Escalations Specialist is responsible for supporting internal employees with complex IT issues. Your primary duties will include accepting and resolving a diverse set of IT issues via ServiceNow incidents. We will provide the training and tools to interact with clients, to facilitate your ability to expeditiously resolve client issues. Credit Suisse uses ITSM, remote assistance tools, request management tools, and KMS systems all enabling the functions of the role. A high client communication skill is required for every Advanced Channel Escalations Specialist and good teammate skills are also desired. Additionally, alignment to processes and procedures to maintain quality and professionalism is essential.
Candidates will be joining a diverse and fast paced team located in our Bank User Support Solutions department. You’ll be collaborating with local and global peers to resolve complex IT issues for our users based in Europe, Americas and Asia. This role is focused on providing an exceptional user experience, and we pride ourselves on operating in a culture of accountability with a strong team mentality. We are a department which values Diversity and Inclusion (D&I) and is committed to realizing the firm’s D&I ambition which is an integral part of our global cultural values.
We’re looking for someone who wants to invest in their long-term career and learn more about all aspects of technology. You should love challenges and working across different tools and technologies, with the ability to learn through independent research, assisted by mentors, peers, and experts. You should prefer simple, sustainable solutions over complex ones, get excited about sharing your knowledge and derive satisfaction helping and enabling others.
Find a new home for your skills, ideas, and ambitions. Credit Suisse offers you the ideal environment to progress your career, attractive benefits and excellent training.
We are a leading wealth manager with strong global investment banking capabilities founded in 1856. Headquartered in Zurich, Switzerland, and with more than 45,000 employees from over 150 nations, we are always looking for motivated individuals to help us shape the future for our clients.
Credit Suisse is committed to providing equal employment opportunities, regardless of ethnicity, nationality, gender, sexual orientation, gender identity, religion, age, civil partnership, marital or family status, pregnancy, disability or any other status that is protected as a matter of local law.
Credit Suisse is an equal opportunity employer. Welcoming diversity gives us a competitive advantage in the global marketplace and drives our success. We are committed to building a culture of inclusion with a deep sense of belonging for all of us. We will consider flexible working opportunities where possible. Our bank provides reasonable accommodations to qualified individuals with disabilities, as well as those with other needs or beliefs as may be protected under applicable local law. If you require assistance during the recruitment process, please let your recruiter know.