2nd Line Support – Open Source Monitoring

Miasto: Wrocław
Full-time
Technology

Your field of responsibility

An outstanding opportunity to join us in this role of the Advanced Monitoring Support Engineer where you will cover the following responsibilities:

• Being accountable to sustain the stability of the Enterprise Monitoring & Logfile Management infrastructure globally as a second line support member.
• Participate in daily operations including the resolution of incidents, executing changes & analysis of problem tickets. This includes deep troubleshooting of complex issues down to code level.
• Subject Matter Expert & Point of Contact for monitoring & logfile management issues, covering diverse technologies such as: Osmosys (Open Source Monitoring Solution), AIOps (Moogsoft), SCOM, AppDynamics, Splunk
• Collaborate with many different teams such as engineering, customers, application owners & vendors in order to identify solutions & fixes for incidents.
• Work in close collaboration with Site Reliability Engineering stream to support service improvements including process optimization, automation and testing.

Your future colleagues

You will join the Enterprise Monitoring Support team within Group CTO in Wroclaw. Our support team is based in Wroclaw, Zürich and India, divided into a global level 1 support and a global advanced support team. The team works together with our Engineering team located in Wroclaw which opens opportunities of close collaboration & deep diving into the supported products. The Product Owner is based in New York and stakeholders are based in various locations mainly in New York, Zurich, London and Singapore. The team is collaborating very closely on a daily basis and is always eager to share knowledge. We are a department which values Diversity and Inclusion (D&I) and is committed to realizing the firm’s D&I ambition which is an integral part of our global cultural values.

Your skills and experience

We are looking for:

• Proven experience in supporting infrastructure/application issues running on Linux or Windows servers
• Familiarity with Linux
• Experience in complex problem solving
• Experience in administering monitoring tools & frameworks
• Experience in a scripting language (Python, Ruby, Perl, Shell), regular expression & MSSQL is an advantage
• Understanding of one of the webserver technologies (nginx, apache, IIS) is an advantage

Your benefits

• Private medical care
• Life insurance for employees and additional insurance options available for family members
• Pension plan
• Charity days
• Training and development
• Internal Mobility

Other optional

• Language training course
• Mentoring
• Family – nursery and kindergarten funding, gift vouchers for Christmas
• Parking allowance
• Health promotion: Multisport card, sporting events and groups within Credit Suisse (skiing trips, football team, running team, tennis training course etc.)
• Employee discounts on various products and services (event tickets, consumer products, etc.)
• Relocation package
• Employee Referral Program
• Flexible work schedule and working from home (home office)

Your new employer

Find a new home for your skills, ideas, and ambitions. Credit Suisse offers you the ideal environment to progress your career, attractive benefits and excellent training.

We are a leading wealth manager with strong global investment banking capabilities founded in 1856. Headquartered in Zurich, Switzerland, and with more than 45,000 employees from over 150 nations, we are always looking for motivated individuals to help us shape the future for our clients.

Credit Suisse is committed to providing equal employment opportunities, regardless of ethnicity, nationality, gender, sexual orientation, gender identity, religion, age, civil partnership, marital or family status, pregnancy, disability or any other status that is protected as a matter of local law.

Credit Suisse is an equal opportunity employer. Welcoming diversity gives us a competitive advantage in the global marketplace and drives our success. We are committed to building a culture of inclusion with a deep sense of belonging for all of us. We will consider flexible working opportunities where possible. Our bank provides reasonable accommodations to qualified individuals with disabilities, as well as those with other needs or beliefs as may be protected under applicable local law. If you require assistance during the recruitment process, please let your recruiter know.

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