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Critical Tickets Coordinator (Ownership & Validation Management)

  • Redakcja portalu Mamo Pracuj
  • 8 lipca 2024
  • 2 MIN. CZYTANIA

Critical Tickets Coordinator (Ownership & Validation Management)

Składowa 35, 90-127 Łódź, Poland
Full-time
Legal Entity: Robert Bosch Sp. z o.o.

Company Description

At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives. Our promise to our associates is rock-solid: we enjoy our work, we inspire each other, we provide equal growth opportunities for all team members, all roles are represented in all countries. We grow together!

Job Description

TASKS:

  • Ensuring that activities within Incident Management process are being performed at a high level of quality and that they meet their associated Service Level Agreements and/or Operational Level Agreements
  • Tracking and Escalating critical IT incidents according to the defined Service Levels
  • Coordinating activities with IT teams and/or external support teams to complete the incident resolution
  • Validating priority of critical incidents by assessing business impact
  • Cooperation with Global Service Desk, Service Operations Managers and IT support teams inside Bosch Group (especially twin units in Germany, Brazil, China realizing Follow The Sun model)

Qualifications

  • Very good English and German (both written and spoken)
  • ITSM knowledge (ITIL / COBIT certification would be an advantage)
  • Excellent oral and written communication skills
  • Analytical and critical thinking
  • Effective team player and leader who can work independently when necessary
  • Ability to handle and perform in stressful situations
  • Business oriented attitude
  • Experience in a global, multicultural environment will be a plus

Additional Information

Benefits:

Bosch’s culture of innovation and digital transformation offers you a fantastic platform to grow your skills and enhance your network. We are dedicated to building a warm, open, transparent and inclusive work environment for all.

Work #LikeABosch:

  • Employment Contract
  • Competitive salary + annual bonus
  • Hybrid work with flexible working hours
  • Referral Bonus Program
  • Copyright costs for IT employees

Grow #LikeABosch:

  • Complex environment of working, professional support and possibility to share knowledge and best practices
  • Ongoing development opportunities in a multinational environment
  • Broad access to professional trainings (incl. language courses), conferences and webinars

Live #LikeABosch:

  • Private medical care and life insurance
  • Cafeteria System with multiple benefits (incl. MultiSport, shopping vouchers, cinema tickets, etc.)
  • Prepaid Lunch Card
  • Number of benefits for families (for instance summer camps for kids)
  • Non-working days on the 24th and 31st of December

I’m interested

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